Cheree McCorkel
Blackshear,GA
Overview
21
21
years of professional experience
Work History
Cashier
Staples, The Office Supply Superstore
WAYCROSS, Georgia
10.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Built product displays and placed appropriate signage for merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Customer Service Representative
Walmart
WAYCROSS, Georgia
10.2016 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Cashier
Flash Foods
Blackshear, GA
12.2015 - 07.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned winning tickets to calculate payouts.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Examined packages and goods for damage and notified vendors of replacement needs.
Store Manager
SUBWAY®Restaurants
WAYCROSS, Georgia
05.2013 - 12.2014
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Federal and State Income Tax Preparer
Jackson Hewitt
Waycross, GA
01.2002 - 05.2012
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Represented clients under audit before IRS to prove compliance with federal tax laws.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Used tax form instructions and tables to complete tax forms.
- Computed taxes owed or overpaid for clients.
Education
Bachelor of Science - Health Information Technology
DeVry University
Downers Grove, IL03.2024
Skills
- Regulatory Compliance
- Staff Training
- Sales Expertise
- Product and Service Sales
Timeline
Cashier
Staples, The Office Supply Superstore
10.2022 - Current
Customer Service Representative
Walmart
10.2016 - 03.2020
Cashier
Flash Foods
12.2015 - 07.2017
Store Manager
SUBWAY®Restaurants
05.2013 - 12.2014
Federal and State Income Tax Preparer
Jackson Hewitt
01.2002 - 05.2012
Bachelor of Science - Health Information Technology
DeVry University
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