Cheree O'Connor
Hanover,PA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and training on various topics such as, behavior management and technology.
Overview
22
22
years of professional experience
Work History
SBS Store Manager
Carters Inc
02.2017 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager Specialist (SMS)
Aeropostale, Inc
02.2002 - 11.2016
- Lead the effort on the selling floor by acting as a role model for customer interaction
- Analyze business results to develop and implement strategies to increase sales and quality selling statistics
- Anticipate year-round hiring needs, recruit top level management and staff
- Make sound hiring decisions
- Train and develop managers and associates to promote career growth and support internal promotion
- Plan and execute monthly floor set and visual displays
- Execute company marketing strategies
- Use merchandise reporting to drive sales through ensuring appropriate levels of merchandise are represented on the sales floor
- Make changes to merchandise placement and display based on sell-through and individual category sales
- Execute all company policies and procedures relating to operations
- Commitment to preventing/reducing shrink in the store through customer service and strict adherence to loss prevention auditing
- Conduct training workshops for managers
- Conduct onboarding for new district, store and assistant managers
- Help district manager facilitate meetings, training on new company initiatives and assist in executing company and district strategy
- Act as a mentor and a role model for peers and other managers
- Mentored new sales associates to contribute to the store's positive culture
- Communicated clear expectations and goals to each team member
- Actively pursued personal learning and development opportunities.
Sales- Lead
Fine Jewelry and Cosmetics Coordinator
03.1997 - 02.2002
- Lead selling effort and executing strategies to drive sales
- Ensured timely processing of shipment and maintaining offsite storage facilities
- Followed up on stores daily paperwork routines
- Executed company policy and procedures
- Assisted in the training and coaching of store employees
- Participated in the interviewing, hiring and onboarding processes
- Planned and executed plan-o-grams.
Education
High School Diploma -
Severna Park High School
Severna Park, MD01.1999
Skills
- Natural leader
- Motivated team player
- Cash handling expertise
- Organized
- Goal-oriented
- Effective leader
- Consistently meet goals
- Conflict resolution
- Customer service-oriented
- Efficient multi-tasker
- Staff training/development
Timeline
SBS Store Manager
Carters Inc
02.2017 - 06.2019
Store Manager Specialist (SMS)
Aeropostale, Inc
02.2002 - 11.2016
Sales- Lead
Fine Jewelry and Cosmetics Coordinator
03.1997 - 02.2002
High School Diploma -
Severna Park High School
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