Cheree Tauschek
Tomah,Wisconsin
Summary
Performance-driven Vice President of Customer Experience at Organic Valley, adept in leveraging ERP systems, with experience aligning systems with business requirements and fostering inter-department collaboration. Skilled in performance management and strategic planning, have led significant projects that have propelled the organization towards sustainable growth and innovation. Dedicated to using strong organizational and communication abilities to manage and direct teams, consistently forming high-performance groups. Results-oriented and experienced in advising on business processes, with aim to deliver outcomes rooted in sound business judgment.
Overview
20
20
years of professional experience
Work History
Vice President of Customer Experience
Organic Valley | CROPP Cooperative
06.2024 - Current
- Lead cross-functional teams for successful completion of major projects
- Cultivated strong relationships with key stakeholders to promote collaboration and long-term success.
- Oversaw business-wide changes to modernize procedures and organization for Order to Cash workstream
- Identified opportunities to improve business process flows and productivity.
- Collaborated with legal and other professional teams to review and maintain compliance with Trade Partner Terms.
- Managed financial, operational and human resources to optimize business performance.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Director of Customer Experience
Organic Valley | CROPP Cooperative
06.2021 - 06.2024
- Managed budgets effectively while maintaining focus on delivering top-quality services and exceeding performance targets.
- Mentored team members and facilitated knowledge-sharing sessions, contributing towards a culture of continuous learning within the department.
- Transformed customer experience journey through evolution of the department with key focus on class of trade and customer service level agreements.
- Designed and implemented comprehensive training programs for staff to enhance their skills in handling diverse customer needs.
- Implemented targeted communication strategies to ensure timely updates on product/service developments, leading to a more informed customer base.
- Established strong relationships with key stakeholders, fostering collaboration towards shared goals of improved customer experiences.
- Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey.
- Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
- Achieved increased levels of customer retention through diligent monitoring and addressing of potential issues
Customer Service Manager
Organic Valley | CROPP Cooperative
01.2017 - 06.2021
- Ownership of Customer Service department productivity and performance through management of work loads and processes.
- Management of employee performance to determine training and development needs.
- Training and mentoring of Customer Service supervisor team members
- Engagement and collaboration with staff members to effectively implement customer service initiatives and to create cohesive working teams.
- Regular reporting on departmental and operational key performance indicators.
- Effective communication and negotiation with trade partners and co-manufacturers to advocate for company and customer needs.
- Spearheading customer satisfaction surveys with third party vendor(s) to analyze results and create actionable plans.
- Aid senior leadership with decision-making processes and generation of reports to recommend corrective actions and improvements.
- Leading projects through effective decision making, critical thinking and time management skills.
Customer Service Supervisor
Organic Valley | CROPP Cooperative
06.2011 - 01.2017
- Supervised day-to-day customer service operations within retail segment to provide staff with guidance and to drive productivity.
- Assisted employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Hired and trained customer account representatives and coordinators.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policies for customer service team members.
- Promoted collaboration and teamwork within team and department to ensure high levels of service.
- Coached and developed team members to deliver professional service while adhering to company trade partner policies .
Customer Account Representative
Organic Valley | CROPP Cooperative
05.2010 - 06.2011
- Entered, tracked and maintained orders to guarantee successful delivery to customers.
- Managed operational relationships for assigned customer account profile.
Commissions Analyst
Gordon Flesch Company
10.2007 - 04.2010
- Audited company sales orders and managed Sales team commissions
- Managed major customer account maintenance contracts.
Direct Sales and Service Representative
Progressive
09.2004 - 09.2007
- Licensed Property and Casualty Insurance producer.
- Provided training on insurance laws and concepts through alumni and new hire classes.
Education
Associate of Applied Science - Business Administration And Management
Pikes Peak Community College
Colorado Springs, CO05.2006
High School Diploma -
Coronado High School
Colorado Springs, CO12.2002
Skills
- Customer Relationship Focused
- Performance Management
- Coaching and Mentoring
- Staff Development
- Corporate Communications
- Policy and Procedure development
- Complex Problem-Solving
- Results-Driven
- Process Improvement
- ERP Systems knowledge
- Conceptual, strategic thinking and analytical skills
Other
Executive Leadership Certification - UW School of Business | Center for Professional and Executive Development
Project Management Certification
Fred Pryor Seminars - Leadership and Management for Women, Creative Leadership, Leading Change
Timeline
Vice President of Customer Experience
Organic Valley | CROPP Cooperative
06.2024 - Current
Director of Customer Experience
Organic Valley | CROPP Cooperative
06.2021 - 06.2024
Customer Service Manager
Organic Valley | CROPP Cooperative
01.2017 - 06.2021
Customer Service Supervisor
Organic Valley | CROPP Cooperative
06.2011 - 01.2017
Customer Account Representative
Organic Valley | CROPP Cooperative
05.2010 - 06.2011
Commissions Analyst
Gordon Flesch Company
10.2007 - 04.2010
Direct Sales and Service Representative
Progressive
09.2004 - 09.2007
Associate of Applied Science - Business Administration And Management
Pikes Peak Community College
High School Diploma -
Coronado High School
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