Summary
Work History
Education
Skills
Accomplishments
Timeline
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Cheree Wojnarowski

Gainesville,GA

Summary

Personable Commercial Sales Manager with 30 years of automotive experience. Proficient in maintaining long-term relationships with various companies and double-checking for customer satisfaction. Committed to accurate market monitoring and accurate recordkeeping.

Work History

Commercial Sales Manager

AutoZone
09.2021 - Current
  • Managed accounts to retain existing relationships and grow share of business 14% with mature customers, 28.5% growth overall YTD.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Overcame staffing issues by maximizing delivery routes in order to optimize delivery times. Reduced delivery times from 59+ average minutes to 39 average minutes.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Implemented systems and procedures to increase sales
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases

Service Writer

L.A. Automotive, INC
10.2020 - 09.2021
  • Courteously greeted customers and assisted with initiating service requests
  • Provided time and cost estimates for proposed service to gain customer authorization
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Increased efficiency and team productivity by promoting operational best practices
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Cross-trained and backed up other customer service managers
  • Responded to customer calls and emails to answer questions about products and services
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Followed up with customers about resolved issues to maintain high standards of customer service

Territory Sales Manager

AutoZone
08.2016 - 10.2020
  • Researched and analyzed data and reports to identify trends and optimal sales strategies
  • Boosted division performance by maximizing territory customer base and profit percentages
  • Trained staff members on effective sales techniques, boosting individual and group goal attainment
  • Projected more than $5.95MM in sales and achieved 91% of target in pandemic year
  • Grew $4.2MM territory to $5.95mm in less than 4 years with active management of operations
  • Identified and capitalized on market opportunities, consistently maintaining greater than 5% growth
  • One of 2 territories in greater Atlanta Region to end FY20 on positive sales comp
  • Exceeded sales goals by average of 11% in FY19.

Assistant Manager

Autopart International
09.2014 - 07.2016
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Planned and prepared work flow schedules, delegating tasks for 13-member team
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Education

GED -

Shamrock High School
Decatur, GA
03.1990

Skills

  • Profit & Loss Analysis
  • Business growth and retention
  • Staff Development
  • Inbound & Outbound calling
  • Windows Office, Excel, Word
  • Prospecting and Cold Calls
  • Account Management
  • Commercial Sales Practice
  • Inventory Control Processes

Accomplishments

  • Achieved Triple Crown Award, earning recognition from upper management and financial reward at NAPA.
  • Consistently meets and/or exceeds goals in profitability, inventory turns, and sales.
  • Consistently maintaining high customer satisfaction ratings.
  • Received over 50 certificates of accomplishments and recognition.
  • ASE Parts II Certified

Timeline

Commercial Sales Manager

AutoZone
09.2021 - Current

Service Writer

L.A. Automotive, INC
10.2020 - 09.2021

Territory Sales Manager

AutoZone
08.2016 - 10.2020

Assistant Manager

Autopart International
09.2014 - 07.2016

GED -

Shamrock High School

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