Chereka Major
Charlotte,NC
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
clt air port whell chairs
01.2023 - 03.2024
- Get call that some need wheel chair then I will upload to transportation board to get a wheel chair pusher to pick the person up
Medical Biller and Coder
Meduit
09.2021 - 02.2023
- Answering calls, making payments looking at coding from Doctor
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
Collections Representative
Reliance, finance group
02.2022 - 01.2023
- Taking collection payments from banking accounts, cars, and boats houses, Rental properties, and so forth
Cook 1
Phillips Seafood
04.2020 - 05.2021
- Following shift the directions of prepping food and sautéing, boiling and frying
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
CRS
CRS Quantum 3 Media
03.2018 - 04.2020
- Calling to call transferred to representative about Medicaid
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Claims Representative
TD Bank
01.2016 - 09.2018
- Overseeing accounts making sure no activities over the limit allowed is one that account contacting customers sending claims
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Maintained accurate and up-to-date records of claim information for future reference.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
CSR - Customer Service Representative
American Red Cross
01.2017 - 03.2018
- Making appointments and changing addresses and verified
- That information is correct.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Team Lead
Bojangles
02.2013 - 05.2014
- Making biscuits run and cash register and packing food
Education
Northern Vance High School
08.2013
Skills
- Salesforce
- Customer service (10 years)
- Care plans (8 years)
- Cash handling
- Food Production (10 years)
- Food handling (10 years)
- Communication skills
- Banking (2 years)
- Childcare
- Medical coding (2 years)
- Cash register (10 years)
- Cash handling (10 years)
Certification
- ServSafe
- CNA
- Certified Coding Specialist
- CPR Certification
Timeline
Dispatcher/Customer Service
clt air port whell chairs
01.2023 - 03.2024
Collections Representative
Reliance, finance group
02.2022 - 01.2023
Medical Biller and Coder
Meduit
09.2021 - 02.2023
Cook 1
Phillips Seafood
04.2020 - 05.2021
CRS
CRS Quantum 3 Media
03.2018 - 04.2020
CSR - Customer Service Representative
American Red Cross
01.2017 - 03.2018
Claims Representative
TD Bank
01.2016 - 09.2018
Team Lead
Bojangles
02.2013 - 05.2014
Northern Vance High School
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