Chereka Scott
Social Services
Denham Springs,LA
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Passionate about learning and committed to continual improvement.
- Ability to handle multiple projects simultaneously with a positive attitude.
- Detail-oriented team player with strong organizational skills. Flexible to work independently and collaboratively in a team environment.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Third Party Liability (TPL) Unit Manager
University Of New Orleans
01.2017 - 01.2023
- Directed team of 12 employees, overseeing case processing, work performance and quality assurance.
- Developed and implemented policies, procedures and regulations for TPL unit operations.
- Recruited, hired and trained all staff, providing direct supervision.
- Hosted business meetings with vendors and stakeholders on operations enhancement and TPL modularity project.
- Monitored performance compliance of contractors and tracked corrective action measures.
- Coached team members on productivity strategies to accomplish program goals.
- Conducted team meetings to discuss ongoing staff development and program updates.
- Tracked and reported expenses to manage program budget.
- Established and maintained positive rapport with external partners to facilitate program operations.
- Created correspondence and outreach materials for LA Health Insurance Premium Payment (LaHIPP) program.
- Lead member in reinstatement of LaHIPP program and system functionality.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Provided professional services and support in dynamic work environment
- Assisted with complaints from providers and clients in regards to Medicaid and third-party liability billing concerns.
- Delivered services to customer locations within specific timeframes
Medicaid Program Supervisor
LA Department Of Health
09.2013 - 01.2017
- Supervised 2-3 employees ensuring completeness of help ticket clearances, approved test plans and results.
- Security administrator granted access for state employees to applicable systems for Medicaid eligibility and statuses.
- Modified long term care segments and advised field staff on procedures to resolve processing errors.
- Created and modified notices via Medicaid Legacy System with 2D Matrix.
- Gathered data for internal revenue service (IRS)compliance for audits.
- System owner of notices, electronic case records (ECR), worked with vendors to resolve issues and implement enhancement.
- Maintained records retention schedules.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Gained strong leadership skills by managing projects from start to finish
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LA12.1998
Skills
- Policy Development and Implementation
- Agile Project Management
- Microsoft Word, One Note, Excel, Outlook
- Type 55 WPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Third Party Liability (TPL) Unit Manager
University Of New Orleans
01.2017 - 01.2023
Medicaid Program Supervisor
LA Department Of Health
09.2013 - 01.2017
Bachelor of Science - Psychology
Southern University And A & M College
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