Cherel Turner
Assistant Manager
Columbus,OH
Summary
Proven leader in retail management, adept at enhancing customer satisfaction and streamlining operations, evidenced by roles at Roses, Variety Wholesalers, and Bread. Skilled in inventory control and team management, I've successfully fostered positive work environments and significantly improved service quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
1824
1824
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Roses, Variety Wholesalers
Columbus, OH
04.202 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Manager
Panera Bread
Columbus, Ohio
08.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project stasks.
Shift Lead
Burger King
11.2018 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Collaborated with management to develop strategies for improving overall store operations.
- Responded to and resolved customer questions and concerns.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
High School Diploma -
Manfield Senior High School
Mansfield, OH 08.1983 - 05.1988
Skills
Stock management
Store Organization
Customer Relations
Customer Service
Store Opening and Closing
Store operations
Team Management
Inventory Control
Staff Supervision
Timeline
Assistant Manager
Panera Bread
08.2021 - 02.2023
Shift Lead
Burger King
11.2018 - 12.2022
High School Diploma -
Manfield Senior High School
08.1983 - 05.1988
Assistant Store Manager
Roses, Variety Wholesalers
04.202 - 10.2024
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