Cherell Montgomery

• Excellent interpersonal and customer service skills while welcoming students and visitors professionally, providing friendly, knowledgeable assistance.
• Answer phone calls and emails promptly, providing exceptional customer service.
• Maintain confidentiality.
• Complete tasks accurately and efficiently.
• Cultivate positive relationships with staff and students through friendly and professional demeanor.
• Schedule and confirm appointments utilizing Handshake.
• Maintain the office and reception area to provide visitors a positive first impression.
• Sort, receive, and distribute mail correspondence between departments and personnel.

• Provided excellent administrative skills while maintaining confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Scheduled appointments and handled calendars for senior leadership promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Prepared meeting agenda and materials, took detailed minutes and dictation at Board of Directors and other high-level meetings.
• Organized and coordinated conferences and monthly meetings.
• Handled administrative tasks such as credit card reimbursements and check requests efficiently; allowing the senior executive to focus on high-priority responsibilities without distraction.
• Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
• Updated spreadsheets, and crafted PowerPoint presentations to support President.
• Used software to coordinate meetings, appointments, surveys and other tasks for senior executive.
• Managed mail and a check log.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

• Outstanding communication and organizational skills as the front desk administrative assistant while on a temporary assignment at a private day school for 8th - 12th grade students
• Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate requests
• Liaised between parents and staff and maintained effective lines of communication
• Handled confidential and sensitive information with discretion and tact
• Documented and maintained student attendance, grades and test scores to update permanent records
• Completed payroll functions to facilitate accurate and prompt student payments
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations
• Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class
• Daily phone calls and messages to parents concerning attendance
• Managed paper and electronic filing systems
• Documented visitor sign-ins and notify staff upon arrival
• Assessed student health and identified potential health concerns to provide appropriate care
• Documented student vitals, concerns and conditions
• Performed clerical and administrative support duties to optimize workflow procedures

Exceptional interpersonal skills as the receptionist of an accounting firm. Pleasantly welcomed visitors, answered phone calls and maintained the front reception area.

• Maintained confidentiality and discretion with highly sensitive client information.

• Typed and formatted correspondence and financial statements, tabulated and checked financial data for accuracy.

• Monitored and updated projects in the Project Management database as assigned by upper management.

• Maintained the ShareFile database to upload and download client data securely.

• Compiled, scanned and organized documents for accountings and tax filings.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Maintained staff schedules utilizing Microsoft Outlook.

• Coordinated and scheduled meetings and conference calls.

• Received payments.

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

• Ensured efficient operation of office equipment such as printers, copiers and fax machines.

• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

• Exceptional interpersonal skills as the receptionist of an accounting firm
• Pleasantly welcomed visitors, answered phone calls and maintained the front reception area
• Maintained confidentiality and discretion with highly sensitive client information
• Typed and formatted correspondence and financial statements, tabulated and checked financial data for accuracy
• Monitored and updated projects in the Project Management database as assigned by upper management
• Maintained the ShareFile database to upload and download client data securely
• Compiled, scanned and organized documents for accountings and tax filings
• Created spreadsheets in Microsoft Excel for record-keeping and reporting
• Maintained staff schedules utilizing Microsoft Outlook
• Coordinated and scheduled meetings and conference calls
• Received payments
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
• Ensured efficient operation of office equipment such as printers, copiers and fax machines
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
• While employed as an Administrative Assistant III in the Children, Youth, and Families division of Fairfax County provided excellent administrative skills and abilities working in a team environment to support the foster care and adoption supervisor and a unit of seven adoption social services specialists in a human services environment within the foster care and adoption program
• Attended and facilitated meetings, took meeting minutes, and scribed for RED Team staffings, for youth in foster care
• Ensured timely processing of data, reports, and notifications to meet client needs and program policy mandates
• Maintained confidentiality and discretion with highly sensitive client information
• As a member of the records management policy committee, we reviewed, developed and implemented new policy on records management for the children, youth and families division
• As a member of the CWI Documentum training team, trained new hires to utilize the Documentum database
• Assisted with, prepared and conducted departmental related training and special projects to include conducting an adoption lunch & learn that provided information to Fairfax County employees about the adoption and post adoption programs
• Was a part of the Children, Youth & Families OpenText SME (Subject Matter Expert) Team where we are customizing an electronic filing database for the agency
• Was a part of the New FAST Development Team where we are customizing and implementing a new database for the children, youth and families in the foster care and adoption program which includes data analysis and compilation
• Provided excellent leadership skills with decision-making authority as co-chair of the 2019 annual Fairfax County adoption awareness event
• Developed several committees, designated work and provided support as needed, facilitated and scheduled several meetings with the committee members, Fairfax County employees in different agencies, and others
• Ensured the event went well the day of
• As the lead of the organizational committee for the 2018 adoption awareness event, worked well as the lead in a team setting
• Facilitated monthly meetings with team members and County employees in other agencies, brainstormed with team and delegated work as needed, coordinated everything needed in a timely and efficient manner
• Created a scanning and indexing tip sheet that has been placed on the FairfaxNet website to improve practices within the assigned program area
• Increased office participation in special events with detailed calendars and other office updates
• Developed strategies to streamline and improve office procedures
• Regularly scheduled and coordinated numerous meetings for behavior assessments of foster children utilizing Microsoft Outlook
• Composed professional documents and notifications to be sent to Fairfax County Judges, County attorneys, and other parties

• Utilized the ScanPlus and IndexPlus databases to electronically file and enter content into the Documentum database
• Developed and updated spreadsheets
• Front desk coverage; greeted and directed visitors, screened and routed calls
• Scheduled meeting rooms using Microsoft Outlook 2010
• Coordinated package delivery and sorted mail
• Created a spreadsheet for a library of books using Microsoft Excel
• Answered a multi-line phone system, routing calls, and assisting visitors