Cherell Richmond
Garner,NC
Summary
I am seeking an entry level position/commitment in office administration, office assistant, patient and customer care, office management, insurance coding and billing and or clerical position. I look forward to gaining experience and furthering my career by obtaining a position that will allow me to advance through initiatives and teamwork while utilizing the skills that I have acquired thus far. Committed with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Triangle Springs
09.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization..
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Implemented new email management system to streamline correspondence and response times.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Facilitated communication between departments, improving overall organizational efficiency.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Supervisor
Res Care Home Health Care
11.2019 - 07.2021
- Provide adequate services to individual with disabilities and other home health services but performs many duties both individually with students and organizationally in the classroom
- I'm also a paraeducator, teaching assistant, instructional assistant & aide.
Machine Operator
Magneti Marelli Automotive
07.2015 - 02.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Managed operation of boilers, pumps and [Type] systems.
- Verified conformity of processes and conditions for systems.
- Compiled reports analyzing performance data and presented findings and results.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Placed orders for materials and equipment with vendors.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Quickly shut down equipment in emergency situations following protocols.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
- Increased production efficiency by meticulously calibrating machinery before each shift.
Dispatcher- Customer Service Program
America Logistics Group
07.2016 - 10.2019
- Customer Service Representative/Dispatcher (CSR/DSR) I convert incoming customer calls into booked service calls and forward to available service technicians.
Education
High school or equivalent - Human Resource Development
CCCC
Sanford, NC06.2015
Skills
- Customer service
- Help desk
- Filing
- Powerpoint
- Microsoft word
- Word
- Logistics
- Scheduling
- Networking
- Documentation
- Telecommunications
- Call Center
- CSR
- Customer Care
- Customer Support
- Caregiving
- Senior Care
- English
- Driving
- Leadership
- Sales
- Supervising experience
- Crisis Intervention
- Developmental Disabilities Experience
- Mental Health Counseling
- Vital Signs
- Group Therapy
- Medical Coding
- Behavioral Therapy
- Behavioral Health
- Autism Experience
- Crisis Management
- Communication skills
- Computer skills
- Experience with children
- Workplace Safety
- Teamwork and Collaboration
- Good Communication
- Attention to Detail
- Machinery Operation
- Strong Work Ethic
Certification
CPR/First Aid, 08/2021, 08/2023, Cardiopulmonary resuscitation (CPR) is a lifesaving technique useful in many emergencies, including a heart attack or near drowning, in which someone's breathing or heartbeat has stopped.
Willingtorelocate
- Cary, NC
- Apex, NC
- Raleigh, NC
Timeline
Receptionist Administrator
Triangle Springs
09.2021 - Current
Supervisor
Res Care Home Health Care
11.2019 - 07.2021
Dispatcher- Customer Service Program
America Logistics Group
07.2016 - 10.2019
Machine Operator
Magneti Marelli Automotive
07.2015 - 02.2021
High school or equivalent - Human Resource Development
CCCC
CPR/First Aid, 08/2021, 08/2023, Cardiopulmonary resuscitation (CPR) is a lifesaving technique useful in many emergencies, including a heart attack or near drowning, in which someone's breathing or heartbeat has stopped.
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