Cherelle Banks
Virginia Beach,Virginia
Summary
Reliable and motivated professional with a strong work ethic, and a consistent focus on efficiency and workplace safety. Known for problem-solving skills, adaptability, and the ability to perform well in fast-paced environments while maintaining accuracy and quality standards, a dependable team player who collaborates effectively with others, communicates clearly, and takes the initiative to support team goals and overall operations.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Ferguson Enterprises LLC
Norfolk, Virginia
05.2018 - Current
- Operated forklifts to move inventory throughout the warehouse.
- Received incoming shipments and verified product quantities and conditions.
- Organized warehouse layout to optimize space and improve accessibility.
- Conducted regular inventory audits to maintain accurate stock levels.
- Collaborated with team members to complete order fulfillment tasks efficiently.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in training new associates on warehouse procedures and equipment use.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Counter Salesperson
Ferguson Enterprises LLC
Norfolk, Virginia
05.2018 - Current
- Assisted customers with product selection and provided expert advice.
- Educated customers on product features, benefits, and usage best practices.
- Handled customer inquiries and resolved issues in a professional manner.
- Collaborated with team members to improve store operations and customer experience.
- Maintained accurate records of all sales transactions.
- Assisted customers in selecting items to meet their needs.
Customer Support Representative remote
Ferguson Enterprises LLC
Virginia Beach, Virginia
05.2018 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies and procedures.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Educated customers on product features and benefits to enhance their experience.
- Resolved customer inquiries in a timely manner.
- Handled high call volumes while maintaining professionalism and courtesy.
Education
High School Diploma -
Churchland High School
Portsmouth, VA08-2010
Skills
- Forklift operation
- Inventory management
- Shipping logistics
- Warehouse organization
- Safety compliance
- Customer interaction
- Team collaboration
- Quality control
- Problem solving
- Record keeping
- Effective communication
- Conflict resolution
- Time management
- Training new employees
- Process optimization
- Excellent driving record
- Inventory counting
- Operations support
- Material handling
- Barcode scanning
- Record preparation
- Freight labeling
- Heavy lifting
- Forklift certified
- Pallet jacking
- Workplace cleanliness
- Attention to detail
- Supply chain
- Warehouse logistics
- Inventory organization
- Packaging and labeling
- Warehouse operations
- Materials handling and transport
- Invoice verification
- Logistics
Timeline
Warehouse Associate
Ferguson Enterprises LLC
05.2018 - Current
Counter Salesperson
Ferguson Enterprises LLC
05.2018 - Current
Customer Support Representative remote
Ferguson Enterprises LLC
05.2018 - Current
High School Diploma -
Churchland High School