Summary
Overview
Work History
Education
Skills
Timeline
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Cherelle Lucas

Minneapolis,MN

Summary

Diligent Remote and Hybrid Patient Scheduler with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Reservation Specialist

Juut Salonspa
03.2024 - 06.2025
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Supported marketing efforts by promoting special offers or packages during the booking process.

Customer Service Representative

Hair By Antoinette
01.2020 - 02.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Answered phones, scheduled and rescheduled appointments.

Nursing Assistant

Heritage of Edina
01.2018 - 03.2020
  • Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
  • Answered patient call lights and performed timely services to enhance physical well-being of patients.
  • Monitored vitals signs, glucose levels, and other indicators of health status regularly.
  • Provided assistance with daily living activities like eating or bathing when necessary.
  • Supported ADL management related to bathing, dressing, and basic hygiene.

Customer Service Representative

Time Warner Cable
06.2017 - 01.2019
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Appointment Scheduler

Summit Orthopedics
07.2016 - 04.2018
  • Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
  • Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
  • Maintained a high level of professionalism when interacting with clients over the phone or via email.
  • Assisted customers with selecting an appropriate time for their appointment based on their individual needs.

Education

High School Diploma -

North High School
06.2016

Associate of Science - Nursing

MCTC
Minneapolis, MN
02-2027

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Customer relations
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Call center experience
  • Medical terminology

Timeline

Reservation Specialist

Juut Salonspa
03.2024 - 06.2025

Customer Service Representative

Hair By Antoinette
01.2020 - 02.2024

Nursing Assistant

Heritage of Edina
01.2018 - 03.2020

Customer Service Representative

Time Warner Cable
06.2017 - 01.2019

Appointment Scheduler

Summit Orthopedics
07.2016 - 04.2018

High School Diploma -

North High School

Associate of Science - Nursing

MCTC

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Cherelle Lucas