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Summary
Work History
Overview
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Cherelle Samuel
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Cherelle Samuel

Fraud Operations Lead
Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Team ManagerFraud Team LeadFraud and Risk Analyst

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Las Vegas, NV, USHenderson, NV
Open to relocation: Yes

Important To Me

Work-life balanceStock Options / Equity / Profit Sharing401k matchPaid time offWork from home option4-day work week

Summary

Operations leader with 10 years of experience in banking and fraud operations, including leadership in Fraud Deposits and Consumer Lending. Experienced in leading high-performing teams, improving operational performance, developing policies and procedures, managing risk, and driving process improvements. Recognized for building strong cross-functional partnerships, coaching employees, solving complex operational challenges, and delivering results in a fast paced, customer-focused environments.

Work History

Team Leader

Barclays
Henderson, NV
04.2025 - Current
  • Lead a team of fraud analysts supporting Fraud Deposits and Consumer Lending operations.
  • Coach and develop team members through performance management, feedback, and ongoing training.
  • Monitor productivity, quality, adherence, and operational performance to maintain goals.
  • Partner with leadership and cross-functional teams to address operational challenges and improve processes.
  • Participate in policy and procedure reviews and updates to support business and regulatory requirements.
  • Support training initiatives and cross-training efforts to improve team flexibility and coverage.
  • Serve as a resource for escalations and provide guidance on fraud-related investigations and operational decisions.
  • Assist with testing and implementation of process and system enhancements impacting fraud operations.
    Foster a positive team environment focused on accountability, collaboration, and customer outcomes.

Fraud Deposits Facilitator

Barclays
Henderson, NV
12.2019 - 04.2025
  • Tracked electronic money movements and mitigated risk through wire activity research, check review, and phone calls to external banks.
  • Successfully executed various project roles, consistently meeting internal Service Level Agreements (SLAs).
  • Reviewed and disposed of high-risk transactions for consumer accounts, ensuring compliance with KYC regulations.
  • Analyzed client profiles and transaction activities to make informed decisions regarding customer accounts.
  • Implemented account restrictions, blocks, and unblocks in cases of OFAC violations.

Fraud Consumer Lending Analyst

Barclays
Henderson, NV
09.2018 - 04.2025
  • Reduced loan losses by identifying and preventing identity theft, synthetic fraud, and loan stack fraud.
  • Contacted customers to verify information and ensure the accuracy of consumer loan applications. - Reviewed tax documents (1040, 1099, 4506t) to validate income and detect potential fraud.
  • Played a key role in the successful launch of the department, contributing to its growth and development. - Led various projects related to fraud strategy and provided guidance on business policies and procedures.

Senior Fraud Analyst

Barclays
Henderson, NV
10.2015 - 09.2018
  • Exceeded department metrics by consistently maintaining a judgment, quality, and efficiency rating of 98% and above.
  • Assisted in the development of training programs for newly hired and up-trained colleagues.
  • Identified areas of improvement and individual strengths to enhance team performance. - Served as a subject matter expert (SME) for fraud detection, providing valuable insights and recommendations.
  • Collaborated in updating policy procedures for the department to ensure compliance with industry regulations.

Overview

11
11
years of professional experience

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Cherelle SamuelFraud Operations Lead