Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Cherelle Smith

West Valley City,UT

Summary

Resourceful administrative management professional with a proven track record in enhancing productivity and ensuring efficient task completion. Specialized in strategic planning, process optimization, and team leadership, coupled with strong communication and problem-solving skills. Adept at fostering organizational improvement and supporting audit procedures, with extensive experience in safety training and inspections. Multi-talented database administrator skilled in designing, testing, and coding database solutions across various environments.

Overview

8
8
years of professional experience

Work History

Business Administrator

Total Safety
Magna, UT
09.2024 - Current
  • Coordinated with external vendors to ensure timely delivery of services or products.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Maintained up-to-date records of all financial transactions including invoices, receipts and expenditures.
  • Organized and maintained documents, files and records.
  • Coordinated and led efforts across large cross-functional team to establish sound policies and improve overall employee buy-in.
  • Monitored compliance with applicable laws and regulations governing business activities.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
  • Implemented business processes to streamline daily operations and increase efficiency.
  • Performed basic repairs and preventive maintenance on safety equipment throughout facility, maintaining network of many hazard detection devices.
  • Trained employees and managers in standard safety procedures, use of safety equipment and behavior-based safety observation techniques.

Trainer

Total Safety
Magna, UT
10.2023 - 09.2024
  • Craft and implement training programs that are engaging
  • Perform basic administrative duties for the department, including invoicing for clients
  • Ensure accuracy in maintaining invoicing support and collecting payments
  • Generate and distribute standard reports, follow up on actions, and summarize findings
  • Keep organized files for easy retrieval
  • Offer office support, including backing up reception duties
  • Monitor and escalate paperwork issues to the manager
  • Input and verify data in databases and prepare documents and reports
  • Use templates to streamline departmental tasks
  • Assist colleagues with problem-solving and provide timely information to inquiries
  • Take and relay messages accurately

Training Manager

Compliatric
Murray, UT
06.2021 - 06.2023
  • The Training Manager, under the Chief of Operations, is responsible for training new CIS's and delivering Compliatrics comprehensive software solutions to meet compliance needs for all departments
  • The role involves training new hires on client needs, customizing products, problem resolution, and ensuring optimal product use
  • General responsibilities include client support, training new CIS's to manage multiple client accounts, and collaborating with clients to address system needs
  • The Training Manager facilitates training for CIS's on product modules through video courses and live demonstrations
  • They also oversee account maintenance in the CRM system to document client interactions and prevent revenue loss
  • The Training Manager coaches team members, reviews time cards, approves PTO, and assists with creating reports and training documentation
  • They stay updated on product changes and conduct training sessions for various departments
  • Qualifications for the role include strong communication, organizational, and time management skills
  • The ideal candidate can effectively manage multiple projects, adapt to change, and solve problems efficiently
  • They must adhere to internal procedures and be proficient in Google Suite and Salesforce CRM
  • Overall, the Training Manager plays a crucial role in ensuring client satisfaction, employee success, and the effective implementation of software solutions at Compliatric

Client Implementation Specialist

Compliatric
Murray, UT
07.2020 - 06.2021
  • The Implementation Specialist plays a crucial role in onboarding new clients and customizing the system
  • Responsibilities include scheduling meetings, tracking hours, training users, and working with developers for customizations
  • They also demonstrate the system to clients through video trainings and live calls
  • Not included in their role are training new hires, managing a large number of clients, or mass importing data
  • An efficient Implementation Specialist can handle up to 35 clients at a time

Student Loan Specialist

Center for Excellence in Higher Education
Salt Lake City, UT
01.2019 - 06.2020
  • Contact past due borrowers via phone, text, email, and other methods
  • Coordinate conference calls between borrowers and federal student loan servicers
  • Keep detailed records of all interactions
  • Pay close attention to accuracy, especially when updating contact information
  • Work independently to meet and exceed goals
  • Provide professional guidance on loan repayment benefits
  • Utilize multiple systems efficiently
  • Follow up diligently
  • Stay updated on regulations and procedures
  • Complete administrative tasks as required

Financial Aid Specialist

Western Governors University
Salt Lake City, UT
09.2018 - 11.2018
  • Assist students in submitting verification documents, compare them with FAFSA info, and make corrections
  • Review C Codes, Professional Judgments, and ISIRs
  • Collaborate with other departments to find external financial resources
  • Check NSLDS for previous grants and loans
  • Determine eligibility and award funds
  • Monitor high-risk borrowers and provide financial counseling
  • Guide students on responsible borrowing
  • Review SAP appeals, conduct default prevention, help with state grants, and respond to student inquiries

Financial Services Specialist

Western Governors University
Salt Lake City, UT
07.2017 - 09.2018
  • Support WGU's retention and graduation goals by being the first point of contact for students through inbound calls and emails
  • Respond promptly to student inquiries to achieve resolution in their initial interaction
  • Use available resources, accurately track interactions in the CRM system, and escalate priority issues according to business practices
  • Communicate missing requirements, aid processes, and federal guidelines effectively
  • Understand award policies, verification processes, and billing cycles
  • Comply with regulations and provide detailed information on tuition and fees

Education

Business Associates - Software Development

Western Governors University
Salt Lake City, UT
02.2024

General Education -

Granger High School
West Valley City, UT
05.2017

Skills

  • Accounting control
  • Executive support
  • Training documents
  • Employee onboarding
  • Expensing
  • Payroll
  • Industrial hygiene
  • Safety training delivery
  • Personal protective equipment
  • Data management
  • Workflow management
  • Process automation
  • Lightning experience
  • Salesforce customization
  • Leading teams
  • Relationship building
  • New hire on-boarding
  • Training solutions development

References

  • Payton Sharp, Director of Operations, Compliatric, (435) 760-8420
  • Boyd Petrie, System Administrator, Compliatric, (801) 458-0216
  • Ryan Kirsten, Support Supervisor, Compliatric, (816) 551-1799
  • Travis Tran, IPSC Supervisor, Total Safety, (919) 675-4262

Languages

  • English
  • Navajo

Timeline

Business Administrator

Total Safety
09.2024 - Current

Trainer

Total Safety
10.2023 - 09.2024

Training Manager

Compliatric
06.2021 - 06.2023

Client Implementation Specialist

Compliatric
07.2020 - 06.2021

Student Loan Specialist

Center for Excellence in Higher Education
01.2019 - 06.2020

Financial Aid Specialist

Western Governors University
09.2018 - 11.2018

Financial Services Specialist

Western Governors University
07.2017 - 09.2018

Business Associates - Software Development

Western Governors University

General Education -

Granger High School

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Cherelle Smith