Cherelle White
Canal Winchester,OH
Summary
Dynamic Child Care Owner with strong leadership and operational efficiency skills. Proven track record in developing policies and enhancing customer relationships to drive satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Child Care Owner
Where The Wikd Kids GROW Learning Center
Canal Winchester, Ohio
06.2021 - Current
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed policies and procedures for organization.
- Designed engaging and age-appropriate curriculum to foster children's learning and development.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Utilized effective communication techniques to address parent inquiries and concerns, fostering trust and collaboration.
- Coordinated parent communications and feedback to enhance services.
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
Assistant Director
KinderCare Learning Centers
Columbus , OH
11.2013 - 06.2021
- Coordinated team meetings to discuss project progress and address challenges.
- Facilitated training sessions for staff on new policies and procedures for compliance.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Oversaw the maintenance and updating of organizational databases and records.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, Ohio, OH08-2013
Skills
- Curriculum development
- Policy writing
- Staff management
- Customer service
- Compliance training
- Customer relationship management
Timeline
Child Care Owner
Where The Wikd Kids GROW Learning Center
06.2021 - Current
Assistant Director
KinderCare Learning Centers
11.2013 - 06.2021
Bachelor of Science - Healthcare Management
Franklin University