Cherene Belgrave
Summary
Detail-oriented business Manager experienced in overseeing and improving the company's standards. Diplomatic and patient professional possessing a creative mindset to drive needed improvements; skilled with business correspondence, workflow efficiency, and project management. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Flanigan's Seafood bar & grill
01.2024 - Current
- Scheduling, motivating and leading 20+ employees throughout a 10-hour shift
- Motivated, trained, and disciplined employees to maximize performance.
- Providing support to all FOH & BOH employees with any job duty
- Frequently speaking with guests at table visits and ensuring their experience is exceptional
- Ensuring In assisting with business needs, numbers and goals are met
- Fulfilling accurate paperwork for opening & closing shifts
- Managing & controlling payroll based on business operations
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Conducting weekly/monthly employee evaluations
- Ordering and assisting with inventory
- restaurant standards with labels,ccp charts
- Complying with all policies, rules and directions covered in manuals, memos, and meetings
- Proficient in ICIMS program to hire and guide applicants/candidates through hiring process
Food & beverage Team Leader
Target
10.2023 - 01.2024
- Understand sales goals, plan, and execute daily/weekly workload
- Improve guest engagement that includes merchandising, pricing, transitions, revisions, sampling, and promotions
- Execute a fresh, full and food safety by utilizing area routines and Food Safety policies and procedures
- Develop business plans and assignment sheets by reviewing business trends for implementation
- Ensure proper execution of all food safety standards and cleaning routines
- Establish relationships with direct to store delivery (DSD) vendors to ensure brand standards such as delivery and merchandising are being met and areas are full
- Ensure team members stay up to date on relevant trends and products
- Evaluate and recommend candidates for open positions to develop a positive & effective team
- Onboarding and learning and close knowledge gaps through training and experiences
- Demonstrated ethical conduct, safety and compliance; Lead team to work in the same way and hold team members accountable to this commitment.
Assistant General Manager
Flanigan's Seafood bar & grill
06.2021 - 01.2023
- Scheduling, motivating and leading 20+ employees throughout a 10-hour shift
- Motivated, trained, and disciplined employees to maximize performance.
- Providing support to all FOH & BOH employees with any job duty
- Frequently speaking with guests at table visits and ensuring their experience is exceptional
- Ensuring In assisting with business needs, numbers and goals are met
- Fulfilling accurate paperwork for opening & closing shifts
- Managing & controlling payroll based on business operations
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Conducting weekly/monthly employee evaluations
- Ordering and assisting with inventory
- restaurant standards with labels,ccp charts
- Complying with all policies, rules and directions covered in manuals, memos, and meetings
- Proficient in ICIMS program to hire and guide applicants/candidates through hiring process
Customer Service representative / assistant peer trainer
Seminole hard rock support services
04.2019 - 08.2020
- Answering inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event, and entertainment reservations for VIP customers
- Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
- Providing customers with a clear picture of company products and services
- Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management
- Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases where a specific request cannot be met
- Presenting, a positive view of the company and its properties when interacting with customers and fellow employees
- Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
- Works diligently to support company culture and team philosophy throughout the property
- Comply with all departmental and company policies including company business ethics guidelines
- Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information
- Be willing to participate in peer-to-peer coaching on a one-on-one basis as well as to support the overall team by assisting on the call center floor by answering questions
- Demonstrate actions and behaviors that reinforce the Company's mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
- Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures
- Data entry to online program windsurfer reservations
- Assist with training new onboarding employees.
Education
Bachelor of Science - Office Supervision And Management
Broward College
Fort Lauderdale, FL12-2021
Associate's in Arts degree -
Broward College
Fort Lauderdale, FL05-2017
Skills
- Operations Management
- Business Development
- Training and development skill
- Food safety and sanitation
- Staff Management
- Employee Onboarding
- Performance Assessment
- Leadership Development
- Microsoft Office proficiency
- iCIMS Applicant Tracking software
- Kronos Workforce Payroll
- Analytical and Critical Thinking
- Project Management
- HR policies and procedures
- Employee Relations
Certification
- Accounting Technology Specialist Certification
- Business Specialist Certification
Timeline
Assistant General Manager
Flanigan's Seafood bar & grill
01.2024 - Current
Food & beverage Team Leader
Target
10.2023 - 01.2024
Assistant General Manager
Flanigan's Seafood bar & grill
06.2021 - 01.2023
Customer Service representative / assistant peer trainer
Seminole hard rock support services
04.2019 - 08.2020
Bachelor of Science - Office Supervision And Management
Broward College
Associate's in Arts degree -
Broward College
Similar Profiles
Imer PerezImer Perez
Team Leader at Flanigan's Seafood Bar and GrillTeam Leader at Flanigan's Seafood Bar and Grill
Justin BruceJustin Bruce
Bartender at Flanigan's Seafood Bar and GrillBartender at Flanigan's Seafood Bar and Grill
Kevin KinseyKevin Kinsey
Waiter at Flanigan's Seafood Bar and GrillWaiter at Flanigan's Seafood Bar and Grill
Ava ClaryAva Clary
Assistant General Manager at The Human BeanAssistant General Manager at The Human Bean
Tania CardenasTania Cardenas
Assistant General Manager at Taco BellAssistant General Manager at Taco Bell