Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Cherene Gouin

Highland,CA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

34
34
years of professional experience

Work History

Assistant Manager

Walgreen's Pharmacy
Ontario, CA
05.2004 - 06.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules for 20 employees to keep coverage and service in line with forecasted demands.
  • Managed payroll for 30 employees to ensure employees were properly payed

Assistant Sales Department Manager

Target
San Bernardino, CA
07.1987 - 05.2004
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Led solution selling strategy initiatives to maximize sales of clothing department.
  • Built relationships with customers and community to establish long-term business growth.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues with 30 different employees .
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Identified opportunities for growth within clothing department territory and collaborated with sales teams to reach sales goal

Education

Bachelor of Arts - Pshychology

California State University
San Bernardino, CA
12.2004

Skills

  • Financial Statements
  • Employee Coaching and Motivation
  • Executive Calendars
  • Greet Guests
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Directing Team Members
  • Scheduling and Coordinating
  • Sales Monitoring
  • Hiring and Developing

Timeline

Assistant Manager

Walgreen's Pharmacy
05.2004 - 06.2021

Assistant Sales Department Manager

Target
07.1987 - 05.2004

Bachelor of Arts - Pshychology

California State University

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Cherene Gouin