Cherese Ellison
Indianapolis,IN
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and claims investigation skills at GEICO, enhancing organizational reputation through meticulous documentation and empathetic client interactions. Achieved significant improvements in customer satisfaction and team collaboration, demonstrating a strong work ethic and a knack for managing complex caseloads efficiently.
Overview
8
8
years of professional experience
Work History
Server
Chili's
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fire and Theft Examiner
GEICO
07.2022 - 03.2024
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Identified potential risks and fraud through meticulous review of documentation and background checks.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
Sales Associate
Target
11.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Claims Representative
GEICO
01.2019 - 07.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Server/Bartender
Squealers BBQ
06.2016 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Kokomo High School
Kokomo, IN06.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Empathy and Sensitivity
- Claims reports and documentation
- Claims Investigation
- Time Management
- Team Collaboration
Accomplishments
Lean Six Sigma Certified
Classes taken in introduction to coaching, operations, excel, presentation skills, planning your career, building a brand, and improving verbal communications
Secured claim handler
ADPD Certified
Top ranked adjuster and performer
Timeline
Server
Chili's
04.2024 - Current
Sales Associate
Target
11.2023 - 11.2023
Fire and Theft Examiner
GEICO
07.2022 - 03.2024
Claims Representative
GEICO
01.2019 - 07.2022
Server/Bartender
Squealers BBQ
06.2016 - 01.2019
High School Diploma -
Kokomo High School
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