Cherese Baluha

Scheduled qualified appointments for Solar Pro consultations covering program details, benefits, and design.

Identified customer needs quickly and efficiently.

Improved customer satisfaction by listening carefully and repeating concerns back clearly.

• Delivered strong phone support through clear customer service conversations.
• Reviewed quality assurance calls to understand why customers did not qualify or move forward with solar.
• Maintained updated logs of corrective actions taken to resolve issues. and tracked follow-up requirements.
• Supported remote teams through daily communication and task coordination.

• Delivered professional 3D visual presentations using high-fidelity rendering software to provide clients with a realistic preview of their finished spaces. This immersive approach facilitated faster decision-making and reduced the number of design revisions requested by stakeholders.
• Enhanced customer satisfaction through personalized consultations prioritizing user needs and aesthetic preferences during planning phase, achieving top-tier satisfaction rating across managed design accounts.
• Implemented rigorous quality assurance checklist for all design outputs, ensuring compliance with safety regulations and internal aesthetic standards, significantly decreasing error rate in production orders.

• Administered skincare treatments using advanced techniques and specialized dermatological machinery, ensuring optimal client results.
• Delivered exceptional customer service and treatment-based skincare services, enhancing client satisfaction and loyalty.
• Provided tailored facial treatments to enhance client satisfaction and skincare results.
• Assessed skin concerns and recommended treatment plans
• Educated guests on skin care products and home routines

• Exceeded sales targets through strategic upselling of premium selections, contributing to increased revenue.
• Utilized mixology skills and interpersonal communication to deliver exceptional service in diverse settings, enhancing overall patron experience.
• Strictly adhered to alcohol awareness protocols to prevent intoxication and consistently verified patron identification for compliance.
• Trained and onboarded new staff, streamlining processes to maintain operational excellence.

• Prepared cocktails and specialty beverages for resort and casino guests.
• Greeted customers and delivered exceptional service, enhancing overall guest experience.
• Processed guest orders through point-of-sale system, ensuring timely delivery of beverages.
• Verified identification and followed responsible alcohol service guidelines.
• Replenished liquor, beer, wine, glassware, and bar supplies to maintain efficient service.
• Coordinated with servers, managers, and kitchen staff during busy shifts
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.