Cherese Hall
Dallas,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Front Office Specialist
WellStar Health System Family Medicine
Marietta, GA
08.2019 - 10.2021
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team.
- Greeted 70 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved problems, improved operations and provided exceptional service.
Medical Assistant
Obgyn of Atlanta
Sandy Springs, Georgia
01.2018 - 04.2019
- Collaborated with medical and administrative personnel to maintain patient-focused.
- Assisted physicians with over 40 patients with following of care
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Service Coordinator
Johns Hopkins University
Baltimore, Md
07.2015 - 07.2017
- Created plans and communicated deadlines to complete projects on time.
- Provided over 50 patients with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Front Office Manager/medical Assistant
Tanya Sellers- Hannibal DPM
Owings Mills, MD
09.2011 - 01.2015
- Processed co- payments along with surgery balances for over 30 patients.
- Resolved problems, improved operations and provided exceptional service.
- Oversaw accounting, budgeting and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Education
Certification( trade school) - Medical Assistant
Medix (Towson)
700 York Rd Towson, Md 2120405.2011
High School Diploma -
Lake Clifton Eastern High School
Baltimore,MD06.2001
Skills
- Payment collection
- Creative Problem Solving
- Multitasking and Prioritization
- Time Management
- Computer Proficiency
- Billing and Invoicing
- Word processing
- Document control
Timeline
Front Office Specialist
WellStar Health System Family Medicine
08.2019 - 10.2021
Medical Assistant
Obgyn of Atlanta
01.2018 - 04.2019
Patient Service Coordinator
Johns Hopkins University
07.2015 - 07.2017
Front Office Manager/medical Assistant
Tanya Sellers- Hannibal DPM
09.2011 - 01.2015
Certification( trade school) - Medical Assistant
Medix (Towson)
High School Diploma -
Lake Clifton Eastern High School
Similar Profiles
Jesse EllisJesse Ellis
Certified Medical Assistant at Grady Health System-Kirkwood Family MedicineCertified Medical Assistant at Grady Health System-Kirkwood Family Medicine
Rebecca Bates CPCRebecca Bates CPC
Certified Professional Coder at Augusta University Health System / Wellstar Health SystemCertified Professional Coder at Augusta University Health System / Wellstar Health System
Charmeka RoseCharmeka Rose
Front Office Specialist at Wellstar Family MedicineFront Office Specialist at Wellstar Family Medicine
Melody MaughonMelody Maughon
Assistant Teacher at The Goddard School For Early Childhood DevelopmentAssistant Teacher at The Goddard School For Early Childhood Development
Lisa KruseLisa Kruse
Assistant Veterinary Technician at Kennesaw Mountain Animal HospitalAssistant Veterinary Technician at Kennesaw Mountain Animal Hospital