Cherese Jones
Huntington Beach,CA
Summary
A motivated, engaging, dynamic and sales focused professional, with a drive to deliver more than results. Proven track record of effectively leading and managing all aspects of a company while making consumers as well as staff feel heard, valued and respected. Project service mentality with a warm, caring attitude, proficient in interacting effectively with consumers of diverse ages, backgrounds and interests. Devoted to giving every consumer a positive and memorable experience, while maintaining efficiency, keeping operations at peak performance and optimizing revenue. A reliable, friendly and true hands-on leader who is not afraid to jump in and assist wherever needed. Proven history of motivating staff to work together to achieve targets. Analytical and expedient approach to problem solving that always results in win/win resolution for all parties. Prepared to bring advanced abilities gained over 13-year career to a demanding position with a growth-oriented company.
Overview
12
12
years of professional experience
Work History
Regional Manager
Liberty Behavioral And Community Services
04.2020 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Work effectively in fast-paced environments.
- Collaborated with development teams to provide valuable consumer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive consumer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized team performance by creating and implementing policies and procedures that are not only consumer centered, and budget-focused, but also promote healthy work life balance for employees by eliminating redundant tasks and reducing overtime requests and approvals.
- Developed and executed successful business plans that resulted in improved market share and profitability within region. In doing so, business was increased by %60 in my first year, which subsequently lead to new facility openings.
- Launched 6 new locations through effective management of property acquisitions and financial planning.
- Supervised 16 locations to enforce high-quality standards of operation.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved employee retention by providing opportunities for growth, creating leadership development plans, team building and maintaining healthy corporate culture.
Hotel General Manager
H.O.P.I.C.S (Hotel Housing For The Homeless)
06.2015 - 03.2020
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Prepared monthly audits for review.
- Initiated sustainability practices that reduced energy consumption levels without compromising guest comfort or operational efficiency.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Mentored new employees, demonstrating best methods for servicing and motivating staff to always provide excellent service regardless of our guests backgrounds and life situations.
- Oversaw day-to-day operations of 150-room hotel with staff of 85 employees.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests and their case managers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Homeless Shelter Manager
Cal Recuperative Care
05.2016 - 01.2020
- Secured funding for shelter operations through grant writing and donor cultivation efforts.
- Managed volunteer programs focused on providing community services to underserved populations.
- Established and maintained relationships with key stakeholders.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
- Oversaw financial management, including budget development, expense tracking, reporting and allocating resources for social and community service projects.
- Monitored program performance and outcomes for successful delivery of services.
- During initial hiring, managed 65 bed facility, increased clientele by 32% in 18 months.
- Analyzed performance data and forecasted results for upper management.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated on behalf of clients at city council meetings or other relevant forums when necessary in order to address systemic barriers facing those experiencing homelessness.
- Recruited hired, trained, and supervised diverse team of staff members and volunteers.
- Managed daily operations, ensuring safe and supportive environment for clients.
- Resolved problems, improved operations and provided exceptional service.
Program Manager
Black Aids Institute
10.2012 - 05.2015
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Leveraged project management processes and tools to define and execute projects.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate - Hotel Management
IAP Career College
Huntington Beach, United States06.2024
Bachelor of Arts - Sociology
Dillard University
New Orleans, LA05.2011
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CA06.2007
Skills
- Service-oriented
- Hotel management & operations
- Event planning
- Consumer satisfaction
- Revenue optimization, generation & management
- Budgeting, cost control & reduction
- Operational management & oversight
- Staff training, mentoring & development
- Staff supervision & scheduling
- Staff recruitment & retention
- Team building
- Sales and marketing
- Business plan development
- Problem-solving aptitude
- Relationship Building
- Quality assurance
- Human resources operations
Timeline
Regional Manager
Liberty Behavioral And Community Services
04.2020 - Current
Homeless Shelter Manager
Cal Recuperative Care
05.2016 - 01.2020
Hotel General Manager
H.O.P.I.C.S (Hotel Housing For The Homeless)
06.2015 - 03.2020
Program Manager
Black Aids Institute
10.2012 - 05.2015
Certificate - Hotel Management
IAP Career College
Bachelor of Arts - Sociology
Dillard University
High School Diploma -
Crenshaw Arts-Technology Charter High School
Similar Profiles
Freddy GavarreteFreddy Gavarrete
Clinical Supervisor for Westside Behavioral Progra at Liberty Behavioral & Community Services IncClinical Supervisor for Westside Behavioral Progra at Liberty Behavioral & Community Services Inc
Brandy JimenezBrandy Jimenez
Conduct Specialist at Liberty Behavioral & Community ServicesConduct Specialist at Liberty Behavioral & Community Services
Cherese JonesCherese Jones
REGIONAL MANAGER at Liberty Community ServicesREGIONAL MANAGER at Liberty Community Services
Olivia PeasleyOlivia Peasley
Corporate Lease Analyst at Brightpath Kids DaycareCorporate Lease Analyst at Brightpath Kids Daycare
JACKIE AMSTERJACKIE AMSTER
Event Coordinator & Administrative Assistant at Mariners Christian SchoolEvent Coordinator & Administrative Assistant at Mariners Christian School