So far, this is how my career has been going!
I have eagerly and successfully serviced every demographic throughout the duration of my 12-year career in Hotel and Social Services, as my very first job after graduating from college was working part time at a shelter, where I have continued to be a volunteer over the years. I am well versed in knowing what it takes to effectively satisfy the wants and needs of individuals, while making all parties happy, within reason. I also understand how imperative it is to assiduously hear and see the holistic needs of guests and staff, to strategically create teams and systems that support them both.
From the business lens, in my present place of employment, I am currently the youngest employee in upper management and arguably one of the most ambitious. In my leadership, I took initiative and independently industrialized forms that are state compliant, as the documentations in place at that time were not. I have developed various flows of operation that are client centered and increased employee productivity 53% in my first year, which alleviated redundant tasks and reduced the need to approve overtime requests from ground staff. I single handedly amplified our clientele 60% by building strong relationships with several Regional Centers throughout LA County, which subsequently led to the opening of new facilities. Over the span of 4 years, I launched 6 new locations, while supervising a total of 16 and improving client satisfaction by 82% in my first year. As clients increased, I saw that we lacked the manpower to support new consumers, so I voluntarily asked my CEO if I could run hiring ads and sift through resumes alongside our HR Department. My request was granted, and I have been successful in staff recruitment and retention as well.
Now, I know what you're thinking, the previous paragraph reflects the ambitiousness of a Regional Manager, so why hospitality, why hotels... Why now? Well, before the pandemic, I was a Hotel Service Manager at a boutique luxury hotel in Hollywood. I was happily employed there for 4 years, however, because of COVID 19, there were operation and occupancy struggles due to the constant shutdowns and most positions were no longer financially sustainable. Prior to that, I worked my way up from a Front Desk Agent to a Senior Guest Services Manager within the span of 3 years at another boutique hotel in Los Angeles. Now that the world is back to "normal" I'd like nothing more than to return to the hospitality field. I thrive on the hustle and bustle of a busy and unpredictable day as a hotelier just as much as the hustle and bustle of business. I have a natural talent in creating a warm, welcoming environment for others and providing them with experiences they'll never forget, as engaging and working with the public has always been the most enjoyable part of my 9 year career in hospitality.
