Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Cherese Miller

Phoenix,AZ

Summary

Motivated professional with a strong work ethic and adaptability with the desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Dynamic professional with a proven track record, recognized for exceeding quotas, driving revenue growth and overall client satisfaction.

Overview

28
28
years of professional experience

Work History

Finance & Recovery Agent

Arrivia
Scottsdale, AZ
04.2018 - Current
  • Successfully achieved or exceeded quota for seven consecutive years.
  • Recognized as top producer for five out of seven years.
  • Awarded President's Club in 2019 and 2022 for outstanding performance.
  • Received WOW Award for impactful contributions as a leading female team member.
  • Trained and guided team members to enhance performance and achieve success.
  • Implemented new strategies and guidelines to drive team effectiveness.
  • Ensured member satisfaction through full adoption of membership privileges.
  • Collaborated with members to bring accounts current and minimize losses.

Business Development Representative

Cartvertising
03.2017 - 10.2017
  • Executed sales and appointment setting for local business advertising.
  • Consistently achieved and surpassed weekly sales targets.
  • Developed new opportunities for outside sales executives to pursue.
  • Ensured high customer satisfaction, contributing to increased retention rates.

Substitute Teacher

Adams Traditional Academy
Phoenix, AZ
11.2011 - 05.2014
  • Successfully executed long and short-term substitute assignments for PreK to 3rd grade students.
  • Maintained adherence to lesson plans, ensuring continuity in classroom routines and discipline procedures.
  • Motivated and engaged students, fostering a focused learning environment.

Senior Account Executive

AT&T
Piscataway, USA
08.1998 - 03.2003
  • Drove overall revenue growth and enhanced customer satisfaction within assigned account portfolio.
  • Developed innovative solutions aligned with client business drivers and objectives.
  • Negotiated contracts while identifying opportunities throughout sales spectrum.
  • Cultivated strong client-partner relationships to foster long-term collaboration.
  • Achieved 100% Club Award in November 2002 and September 2002.
  • Received Above and Beyond Sales Award in first quarter of 2001.
  • Recognized as Gold Club member (top 10% of sales segment) in 2000 and 2001.
  • Earned multiple top sales awards, including Circle of Stars distinction in 1999 and 2000.

Inside Sales Account Specialist

AT&T
Morristown, USA
09.1997 - 08.1998
  • Contacted targeted accounts using competitive strategies to regain small business customers.
  • Developed customized telecommunications solutions to drive customer growth with AT&T products.
  • Achieved 175% of weighted unit quota and 185% of strategic unit quota for 1997/1998.
  • Ranked #1 sales associate nationally for inbound win backs, recognized as weekly winner.
  • Received 1st Quarter Bronze award in 1998 for outstanding performance.
  • Honored with Strategic Excellence Award in April 1998 for exceptional results.

Education

Bachelor of Arts - English, Psychology

William Paterson University
05.1997

Skills

  • Customer service and support
  • Team leadership and building
  • Employee training and mentoring
  • Client retention strategies
  • Communication skills
  • Problem solving techniques
  • Customer relationship management
  • Sales strategy and forecasting development
  • Account management and growth
  • Goal orientation
  • Overcoming objections strategies
  • Revenue growth initiatives

Volunteer Experience

  • Pinnacle Lacrosse Board of Directors 2021 - 2024
  • Ridgeline Academy Site Council, 2015 - 2016
  • Adams Traditional Academy Site Council, 2013 -2015
  • Adams Traditional Academy PTO Leadership, 2011 - 2015
  • Adams Traditional Academy Yearbook Committee, 2010 - 2011
  • Steeping Stones Preschool Academy Volunteer Teachers Aide, 2009
  • AT&T Sales Center Recognition Committee President, 2000
  • AT&T Sales Center Recognition Committee Vice President, 1999

Timeline

Finance & Recovery Agent

Arrivia
04.2018 - Current

Business Development Representative

Cartvertising
03.2017 - 10.2017

Substitute Teacher

Adams Traditional Academy
11.2011 - 05.2014

Senior Account Executive

AT&T
08.1998 - 03.2003

Inside Sales Account Specialist

AT&T
09.1997 - 08.1998

Bachelor of Arts - English, Psychology

William Paterson University

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