Cherese Murphy
Cordova,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Secondary Science Teacher
Memphis Shelby County Schools
12.2019 - 06.2024
- Established positive relationships with parents and guardians through regular communication, promoting collaboration in support of student success.
- Maintain precise and accurate data relating to students’ academic success
- Confer with the administrative team, staff, and parents
- Motivate students to succeed
- Monitor and ensure appropriate student behavior daily while enforcing policy and procedures
- De-escalate students as necessary
- Meeting mandatory deadlines
- Substitute Teacher
- Developed and implemented engaging science curricula for diverse learning styles.
- Facilitated hands-on laboratory experiments to enhance student understanding of scientific concepts.
- Utilized technology and digital resources to enhance instructional delivery and engagement.
- Boosted student achievement by implementing differentiated instruction strategies tailored to individual learning needs.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Utilized data to inform instructional decisions and personalize learning.
Medical Records Representative
Unified Health Services
10.2016 - 11.2019
- Link medical records received to claims accurately, review documentation, and forward patient invoices to the insurance carrier
- Verify workers’ compensation claims are compensatory for injuries with employers, carriers, and obtain data on a specific claim, and evaluate claims and documentation received from medical facilities to ensure injuries are invoiced properly.
- Receive inbound calls from adjusters, employers, medical facilities, and patients.
- Utilized electronic medical record systems to store, retrieve, and process patient data.
- Maintained accurate patient records in compliance with healthcare regulations and standards.
- Trained new staff on medical records protocols and software usage, enhancing team productivity.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Customer Service Representative
Macy’s Wolfchase
10.2013 - 03.2014
- Assist customers with making purchases, online orders, and returning merchandise
- Assist with processing new hire paperwork as needed
Collector/Dialer
Regional Adjustment Bureau
08.2013 - 12.2013
- Receive inbound & outbound calls, and attempt to collect the balance owed on acct.
- Ensure proper verification of accounts, update accounts as needed, and transfer calls to the proper department
Education
Bachelor of Science - Criminal Justice & Human Services
University of Phoenix
Phoenix, AZ10.2018
Diploma - Medical Assistant
Southeast College of Technology
Memphis, TN12.2001
Skills
- Teaching diverse learners
- Safety procedures
- Collaborative & Blended learning
- Classroom management
- Verbal and written communication
- Learning style accommodations
- Problem-solving
- Multitasking and organization
- Attention to detail
- Time management
- Reliability
- Lesson plan development
- Documentation and reporting
Timeline
Secondary Science Teacher
Memphis Shelby County Schools
12.2019 - 06.2024
Medical Records Representative
Unified Health Services
10.2016 - 11.2019
Customer Service Representative
Macy’s Wolfchase
10.2013 - 03.2014
Collector/Dialer
Regional Adjustment Bureau
08.2013 - 12.2013
Diploma - Medical Assistant
Southeast College of Technology
Bachelor of Science - Criminal Justice & Human Services
University of Phoenix