Chereta Sumter
Hopkins,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
OJT Coach/Bank Customer Service Specialist
Teleperformance USA
Columbia, SC
10.2022 - Current
- Managed ATM service maintenance requests and disputes.
- Adhered to regulatory requirements and maintained customer confidentiality.
- Controlled and rectified all debit card matters, including pin reorders and ordering new debit cards for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Mentored team members in order to build confidence and foster a supportive environment.
- Analyzed performance data to identify areas of improvement for individuals or teams.
Customer Service Representative/Sales Associate
Xpress Communications
Columbia, SC
06.2018 - 08.2020
- Answered customer questions about products and services and recommended appropriate solutions.
- Educated customers on product features and technical details to highlight benefits.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Listened to customer requests and asked questions to provide effective solutions.
Income Tax Preparer
Jackson Hewitt
Columbia, SC
10.2001 - 04.2013
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Used tax form instructions and tables to complete tax forms.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Computed taxes owed or overpaid for clients.
Education
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SC05.1995
Some College (No Degree) -
University of South Carolina -Lancaster
Lancaster, SCSkills
- Customer Service-Oriented
- Problem-Solving
- Attention to Detail
- Account Services
- Task Prioritization
- Honest and Dependable
Timeline
OJT Coach/Bank Customer Service Specialist
Teleperformance USA
10.2022 - Current
Customer Service Representative/Sales Associate
Xpress Communications
06.2018 - 08.2020
Income Tax Preparer
Jackson Hewitt
10.2001 - 04.2013
High School Diploma -
Brookland-Cayce Senior High School
Some College (No Degree) -
University of South Carolina -Lancaster
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