Cheretha Golatt
Bossier City
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
21
21
years of professional experience
Work History
SENIOR RECRUITER
GENERAL DYNAMICS
01.2018 - Current
- Meet with clients to discuss areas of focus and improvement within the business
- Conduct internal audits for process compliance
- Create functional specifications for changes to new and/or existing applications and reports
- Communicate process changes, enhancements, and modifications to management, peers, staff, and other employees to ensure that issues and solutions are understood
- Support and execute department initiatives
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Assisted with writing job postings and job descriptions for boards.
WFM SHREVEPORT, LEAD RECRUITING
Centurylink, COMCAST, WINDSTREAM, H&R BLOCK, USAA, MOLINA, AT&T, HEALTHNEt, UHC Teleperformance
01.2004 - 01.2018
- Payroll and Scheduling for several departments, which consists of 500-600 in center agents and over 200 work-at-home agents
- Utilize forecasting tools to assist with analyzing real time staffing requirements needed to meet service level objectives including offering of overtime and voluntary time off for over 800 agents
- Managed the hiring, training and development of employees
- Created and implemented sales strategy plans that assisted the employees in increasing sales
- Responsible for evaluating and examining the financial records, including payroll records, accounting books, and inventory and equipment records
- Works with contact center management and leadership to support the contact center as well as adhere to departmental standards and goals
- Responsible for making real time accurate attendance forecasting and scheduling decisions to ensure that the Contact Center service level and sales goals are met
- Maintain and update employee status changes within the workforce management system
- Led team of 4 junior recruiters and 3 interns to conduct market and talent research and review resumes
- Interviewed candidates with the leadership team to determine behavioral and cultural fits
- Prepared compensation packages for prospective hires and explained health care plans and packages.
Education
MBA - Business
University of Phoenix
Tempe, AZ07-2014
Skills
- Product Lifecycle Management
- Interviewing techniques
- Applicant Tracking Systems
- Candidate vetting
- Collaborative Teamwork
- Salary and benefits negotiations
- Social Media Recruiting
- Compensation Negotiation
- Process Improvement
Timeline
SENIOR RECRUITER
GENERAL DYNAMICS
01.2018 - Current
WFM SHREVEPORT, LEAD RECRUITING
Centurylink, COMCAST, WINDSTREAM, H&R BLOCK, USAA, MOLINA, AT&T, HEALTHNEt, UHC Teleperformance
01.2004 - 01.2018
MBA - Business
University of Phoenix
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