Cheretta Brown
Cockeysville,MD
Summary
Experienced healthcare professional with a strong skill set in blood collection and patient interaction. Recognized for upholding high standards of accuracy and patient safety, while collaborating effectively with medical teams. Adaptable and reliable, with extensive hands-on experience in venipuncture, patient communication, and maintaining sterile environments. Ready to excel in a new role.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dispatch/Transporter
Atlas Transportation LLC
08.2021 - Current
- Pick up Specimens from various locations
- Deliver to Laboratory
- Storing Specimens properly for delivery
Mobile Phlebotomist
BIODESIX LABORATORY
05.2021 - Current
- Obtain blood specimens
- Recording and labeling samples
- Reading orders
- Locating the appropriate vein
- Maintain Specimen Integrity
- Prepare Specimens for Transport to the Labaratory
Medical Assistant
Capitol Women Care/Dr.Lin
11.2016 - 04.2022
- Checking patients in at the front desk
- Verifying insurance
- Answering the phone
- Scheduling patient appointments
- Obtaining Specimens and labeling
- Obtaining patient Vitals and recording the results
- Interviewing patietnts for case histories in advance for appointments
- Compiling medical records and charts
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Medical Assistant
Clinical Associates
10.2010 - 10.2016
- Greeting and directing patients to exam room
- Obtaining Blood and Urine Specimens
- Maintain the supplies and inventory of drug samples
- Scheduling patient appointments and making reminder calls
- Verifying insurance coverage
- Collect Co-pays
Phlebotomist
Citrano Medical Laboratories
10.2008 - 11.2010
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
- Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
Phlebotomist Technician
Peninsula Regional Medical Center
12.1995 - 10.2008
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
Education
Certificate of Technical Studies - Phlebotomy Tech
Stein Academy
Pikesville, MD07-2009
Associate of Applied Science - Medical Office Assistant
Wor Wic Community College
Salisbury, MD12-1995
Diploma - General Studies
Stephen Decatur High
Berlin, MD06.1983
High School Diploma -
Stephen Decatur High
Berlin, MD06-1983
Skills
- Calculating the quantity of blood needed
- Decontaminating the puncture site
- Documenting all procedures
- Following infection Control Guidelines
- Locating appropriate veins for blood collection
- Maintain Specimen Integrity
- Preparing Specimens for Transport to Laboratory
- Excellent communication skills
- Computer skills
- First Aid Training
- Customer rapport
- Patient Transport
- Customer Service
- Adaptability to Changing Conditions
- Safety Protocols
- Healthcare administration
- Medical terminology knowledge
- Exam Room Preparation
- Time Management
- Multitasking Abilities
- Vital signs monitoring
- Critical Thinking
- Vital Sign Monitoring
- Medical Terminology
- Team building
- Infection Control
Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- MD Driver's License
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Cisco Certified Network Associate (CCNA)
- Certified Phlebotomy Technician
Timeline
Dispatch/Transporter
Atlas Transportation LLC
08.2021 - Current
Mobile Phlebotomist
BIODESIX LABORATORY
05.2021 - Current
Medical Assistant
Capitol Women Care/Dr.Lin
11.2016 - 04.2022
Medical Assistant
Clinical Associates
10.2010 - 10.2016
Phlebotomist
Citrano Medical Laboratories
10.2008 - 11.2010
Phlebotomist Technician
Peninsula Regional Medical Center
12.1995 - 10.2008
Diploma - General Studies
Stephen Decatur High
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- MD Driver's License
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Cisco Certified Network Associate (CCNA)
- Certified Phlebotomy Technician
Certificate of Technical Studies - Phlebotomy Tech
Stein Academy
Associate of Applied Science - Medical Office Assistant
Wor Wic Community College
High School Diploma -
Stephen Decatur High
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