Cherety Tunnicliff
Management
Phoenix,AZ
Summary
Proven leader in hospitality and project coordination with a strong focus on streamlining processes and elevating guest satisfaction. I bring experience in organization management, team training, and vendor coordination to drive efficiency. Known for a solutions-driven approach and a collaborative mindset that fosters continuous improvement, supports team success, and consistently meets organizational goals. Experience in premier brands including Hilton, Wyndham, and Best Western. Confident professional proudly touting exemplary abilities. Successful leader with many years in business. Known for excellent employee motivation and exemplary communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director
Ledgestone Hospitality
07.2024 - Current
- Managed five hotels across Colorado, Iowa, and Minnesota, ensuring operational excellence.
- Achieved 94% Brand Compliance Score through regular property audits and corrective action plans.
- Enhanced guest satisfaction scores by implementing service training and operational protocols.
- Streamlined housekeeping and front desk operations, improving efficiency by 30%.
- Retained staff on quality assurance standards, resulting in 20% improvement in hotel scores.
- Analyzed market trends to identify growth opportunities, adapting strategies to increase regional market share.
Equipment Specialist
Sunbelt Rentals
08.2023 - 07.2024
- Managed purchase order processing and invoice reconciliation, ensuring accuracy and timely payments.
- Collaborated with sales teams to produce customized quotes for clients.
- Coordinated with planning teams to generate accurate Bills of Lading for shipments.
- Prepared detailed warehouse pickup tickets, streamlining inventory movement.
- Monitored monthly reports and resolved discrepancies, maintaining data integrity.
- Addressed customer complaints promptly, upholding service standards and satisfaction levels.
- Operated heavy-duty forklifts for efficient movement of large equipment.
- Maintained comprehensive records of all equipment servicing activities.
Project/Sales/Construction Coordinator
ZELUS USA LLC
07.2021 - 08.2023
- Organizing orientation, training, equipment delivery, onboarding for new hires
- Works with HR to maintain operational job descriptions/matrix and review candidates
- Document kick-off calls, project management set up, meetings, and activities
- Travel Champion: booking company travel, rentals, and expenses
- Enter projects and change orders for VDC and ExCon.
- Research sales leads, contacts, manage Salesforce
- Create/organize operational process and procedure documents
- Oversee badging efforts for employees across multiple departments for highly secure job sites
- Manage vendor service providers to ensure schedules are maintained
- Organize and schedule meetings/appointments for senior leadership team
- Negotiate with suppliers, drive cost reduction efforts, and negotiate terms and conditions
- Develop and maintain spreadsheets tracking projects and costs
- Participate in regular Operations meetings and interface with all departments to resolve any problems and issues
- Ability to self-manage workload, set target dates, meet deadlines, and create processes
Implementation Specialist
GDH consulting for Hilton
06.2018 - 07.2021
- Configured system databases to align with operational and reporting needs.
- Conducted onsite training sessions for hotel staff, providing direct instruction and support.
- Ensured seamless IT infrastructure through oversight of network and hardware setup.
- Troubleshot system issues by coordinating with support teams to resolve technical problems.
General Manager, Restaurant Manager
Holiday Inn & Suites
08.2015 - 04.2018
- Oversaw full-service hotel operations, including direct management of the Food & Beverage department.
- Supervised and developed a team of forty staff members, ensuring high performance and guest satisfaction.
- Selected as a member of the Holiday Inn General Manager Advisory Board, contributing to brand leadership and strategy.
- Achieved #1 traveler-ranked hotel in Scottsdale on TripAdvisor from 2017 to 2018.
- Recipient of the prestigious 2017 IHG Torchbearer Award and 2016 5 of 5 Metrics Award for exceptional performance.
- Maintained consistent Elite Status on Heartbeat/Medallia guest satisfaction metrics.
- Exceeded budgetary goals consistently, achieving over 100% of financial targets.
Hotel General Manager
ZMC Hotels LLC, Hampton Inn Anthem & Hampton Inn Tucson
07.2010 - 10.2016
- General Manager, Hampton Inn Anthem, Jul 2015 - Oct 2016
- General Manager, Hampton Inn Tucson, Jul 2013 - Jul 2015
- Director of Hotel Operations, Sleep Inn-Hampton Inn Scottsdale, Aug 2010 - Jul 2013
Education
Associates - Criminal Justice
Scottsdale Community College
Scottsdale, Arizona01.2012
Skills
- Customer service and relations
- P&L analysis
- Organizational leadership
- Human resources management
- Food and beverage quality assurance
- Strategic planning
- Training and development
- Sales strategies
- Mentoring and coaching
- Hotel opening processes
- Project management
- Time management skills
- Owner relationship management
- Revenue optimization
- Visual matrix design
- SynXis expertise
Certification
• Certified Pool Operator
• Management Title 4 Liquor
• Hampton Inn General Manager & Sales Certified
• Holiday Inn General Manager & CASH Certified
• Management Title 4 Liquor
• Hampton Inn General Manager & Sales Certified
• Holiday Inn General Manager & CASH Certified
Accomplishments
- Wyndham Hotels 'Best Of' Award: All 4 Wyndham hotels in my region earned the prestigious 'Best in Brand' award. Ranking highest globally for QA evaluations, top ten hotel rank in Medallia, and maintaining top scores for Overall Guest Experience in surveys.
- Customer Service Excellence: Resolved 95% of customer complaints within 24 hours, boosting satisfaction.
- Cost Reduction Initiatives: Reduced supplier costs by 10% via successful negotiation in contracts.
- Financial Target Success: Achieved 100% of financial targets, maintaining consistent budgetary goals.
- 5 of 5 Top Hotels IHG Award: Holiday Inn earned the prestigious 'Top 5 of 5' award. Ranking highest globally for QA evaluations, top ten hotel rank in Medallia, and maintaining top scores for Overall Guest Experience in surveys.
Timeline
Regional Director
Ledgestone Hospitality
07.2024 - Current
Equipment Specialist
Sunbelt Rentals
08.2023 - 07.2024
Project/Sales/Construction Coordinator
ZELUS USA LLC
07.2021 - 08.2023
Implementation Specialist
GDH consulting for Hilton
06.2018 - 07.2021
General Manager, Restaurant Manager
Holiday Inn & Suites
08.2015 - 04.2018
Hotel General Manager
ZMC Hotels LLC, Hampton Inn Anthem & Hampton Inn Tucson
07.2010 - 10.2016
Associates - Criminal Justice
Scottsdale Community College