Summary
Overview
Work History
Education
Skills
Websites
Timeline
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CHEREY SMITH

CHEREY SMITH

Maple Valley,WA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

22
22
years of professional experience

Work History

General Manager of Stores

Fireworks Galleries
01.2006 - Current
  • Oversee all store locations operations in WA and CA stores
  • Designs strategy and set goals for company's growth
  • Manages payroll budget implementations, employee reviews, training and schedules.
  • Ensure employees work productively and develop professionally
  • Oversees recruitment and training of new employees.
  • Ensure staff follows health and safety regulation
  • Develops comprehensive employee training program, elevating staff skills and improving service delivery.
  • Leads team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fosters culture of continuous improvement with regular reviews with store management teams that boost team performance and morale.
  • Recruits, hires, and trains personnel, working to establish key internal functions and outline scope of positions.
  • Boost employee retention by developing training,incentive program and fostering positive work environment.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Quality Assurance Lead

Trident Seafood
05.2005 - 01.2006
  • Supervised and mentored a team of 10-15 members in quality assurance best practices, fostering a culture of continuous improvement.
  • Conducted standardized tests on products and materials to ensure compliance with internal standards, customer specifications and regulations.
  • Documented data obtained during all quality assurance activities, consistent with FDA,HACCP standards and company policies and procedures.
  • Applied proper acceptance/rejection criteria and marks items with details such as grade and acceptance or rejection status.
  • Communicated significant issues or developments identified during quality assurance activities and provides recommended process improvements to Production/QA Management.
  • Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
  • Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
  • Reduced defect rates through meticulous inspection and proactive identification of potential issues.

Store Marketing Assistant

Jollibee Food Corporation
08.2002 - 04.2005
  • In-charge of store marketing related tasks
  • Party booking, organizing, hosting
  • Bulk Order contract
  • Store Promos and Customer Rewards Program
  • Customer Surveys and Competitors Check
  • Store Merchandising and Advertising
  • External sales calls and Telemarketing
  • Customer Relations

Education

Business Management - General

Ashworth College
01-2021

English Language and Literature -

Shoreline Community College
01-2005

Skills

  • Leadership and team building
  • Problem resolution
  • Team training and development
  • Exceptional interpersonal communication
  • Customer relationship management
  • Project management

Timeline

General Manager of Stores

Fireworks Galleries
01.2006 - Current

Quality Assurance Lead

Trident Seafood
05.2005 - 01.2006

Store Marketing Assistant

Jollibee Food Corporation
08.2002 - 04.2005

Business Management - General

Ashworth College

English Language and Literature -

Shoreline Community College

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