Cheri Allen
Louisburg,NC
Summary
Determined Legislative Assistant with a great work ethic and highly developed communication skills. A team-oriented individual and effective collaborator known for completing job duties within tight deadlines. Enthusiastic and willing to learn.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrative Assistant position to help launch career while achieving company goals.
Overview
20
20
years of professional experience
Work History
Legislative Assistant
North Carolina General Assembly
09.2022 - Current
- Provided administrative support to the office of a member of the Legislative Assembly.
- Researched, analyzed and summarized legislation for review by the Member.
- Organized meetings with constituents and stakeholders on behalf of the Member.
- Maintained records of correspondence from constituents and other stakeholders.
- Drafted letters, emails, memoranda, and other communications on behalf of the Member using Microsoft Office Suite
- Developed materials such as brochures, flyers, newsletters., for use in promoting public awareness about legislative initiatives.
- Participated in press briefings with media representatives regarding current legislation.
- Tracked progress of bills through various stages of approval within the General Assembly
- Drafted responses to constituent emails and letters, on behalf of representatives.
- Maintained accurate and organized filing systems to promote data integrity.
- Facilitated constituent communication with government agencies to support access to services.
- Welcomed guests to legislative office, asking open-ended questions to identify ways to offer help.
Health Unit Coordinator
Duke University Hospital
08.2019 - 09.2022
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Prepared new patient files by entering demographic information into a computer system.
- Greeted visitors and directed them to the proper area of the unit.
- Maintained inventory of medical supplies and equipment in health unit.
- Managed daily operations of the health unit including filing, scanning, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Updated patient information in electronic systems according to established policies and procedures.
Certified Nursing assistant
Maxim Home Health
01.2014 - 01.2019
- Scheduling appointments for liaisons, lobbyists or agency representatives that walk into our office, who would like to share legislative concerns and needs for her
- Sending out new voter letters each month to newly registered voters in our voting district
- This involves writing the template letter, requesting the new voter list each month, using mail merge to create a document, and sending the prepared document to our print shop
- Afterwards, I mail between 250-300 letters
- Writing press releases for important events and sending them to media outlets
- Creating and sending out a newsletter to keep constituents abreast of office actions, bills, meetings, or interviews
- I must always maintain a professional decorum and am ready to engage with many different people every day
- I need to know the rules of the House of Representatives chamber and ensure they are followed
- One of the most difficult parts of my job is answering to constituents that do not agree with my representative
- This must always be managed with tact and respect, even if the same is not returned
- Over the spring of 2023 I supervised an intern in my office
- I was able to work with her and delegate responsibilities when needed
- I have experience using Excel, PowerPoint, Outlook and have begun to use the Indigov program, a constituent relations tool
- As a health unit coordinator at Duke Hospital, my job duties included:
- Admitting and discharging patients for a step-down cardiology unit
- Maintaining patient charts and checking for accuracy
- Scanning paper items in each patient's charts to create a digital copy
- Ordering supplies for the unit or individual patients
- Transferring patients to or from the unit
- Speaking with patients and visitors to make their stay or visit as comfortable as possible
- Answering the land line and patient call lines and directing calls to the appropriate staff member
- Maintaining the confidentiality of all persons in the hospital
- Using Maestro, Epic and Philips Care Event
Home Health Assistant
01.2009 - 01.2014
- Assisted patients with daily activities such as bathing, dressing, grooming, and toileting.
- Provided emotional support to patients and their families during difficult times.
- Monitored patient vital signs including temperature, pulse rate, respiration rate, blood pressure and oxygen saturation levels.
- Recorded patient information in medical records according to established procedures.
- Performed light housekeeping duties such as changing linens and tidying up living areas.
- Maintained a safe environment for all patients by following infection control protocols.
- Instructed family members on how to provide proper care for their loved ones at home.
- Developed individualized plans of care based on the needs of each patient.
- Assessed equipment needs for each patient's home environment and arranged for delivery if needed.
- Provided companionship through conversation or recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Health Care Assistant
Broughton Hospital DHHS
Morganton, NC
01.2004 - 01.2009
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Collected specimens from patients according to established procedures.
- Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
- Participated in educational opportunities related to health care assistant duties.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Associate Degree - Business Administration Marketing
Wake Technical Community College
Raleigh, NC01.2019
Associate Degree - Business Administration Human Resources
Wake Technical Community College
Raleigh, NC01.2018
Skills
- File and Records Maintenance
- Telephone Etiquette
- Proficient in Microsoft Office Suite
- Standard Office Practices
- Written and Interpersonal Communication
- Calendar Management
- Critical Thinking
- Conflict Resolution
- Relationship Building
- Decision-Making
- Document Editing
- Good Judgment and Decision Making
- Customer Service
- Data Confidentiality
- Exceptional Writer
- Employee Training
References
References:
Professional Rachel Fredricks 919-636-8191
Professional Emily Bailey 941-348-7316
Professional Fei Persing 919-971-0242
Personal Susan Mayeux 828-403-2151
Timeline
Legislative Assistant
North Carolina General Assembly
09.2022 - Current
Health Unit Coordinator
Duke University Hospital
08.2019 - 09.2022
Certified Nursing assistant
Maxim Home Health
01.2014 - 01.2019
Home Health Assistant
01.2009 - 01.2014
Health Care Assistant
Broughton Hospital DHHS
01.2004 - 01.2009
Associate Degree - Business Administration Marketing
Wake Technical Community College
Associate Degree - Business Administration Human Resources
Wake Technical Community College
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