Cheri A. Moorhouse
South Dartmouth,MA
Summary
Executive assistant, human resources, restaurant management, healthcare management, transcriptionist, event planning and catering, marketing & development, community involvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Hostess
The Black Whale Restaurant
06.2024 - Current
- Assist with take-out, bussing tables, maintaining clean and welcoming environment.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
Patient Services Specialist
Hawthorn Medical-ENT/Dermatology
12.2023 - Current
- Follow up on results, obtaining records, prioritizing schedules, and ensuring that the department has coverage and runs smoothly and efficiently
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
- Greeted and welcomed patients in a friendly manner.
Jon Stetson’s Personal Assistant
The Stetson Experience
07.2022 - Current
- Prepare and send contracts, collect deposits, send and follow up on invoices, co-host online sessions, post on social media, handle as a liaison between venu
- Organized travel arrangements, including flights, transportation, and accommodation.
- Performed calendar management and scheduling of appointments for the executive.
Transportation Security Officer
Department of Homeland Security/Logan Airport
02.2023 - 12.2023
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
Per diem Transcriptionist
Administrative Claims Services
Winchester, Mass
01.2021 - 03.2023
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
Development Officer
Meeting Street Massachusetts/The Schwartz School
Dartmouth, Mass
10.2021 - 06.2022
- Developed creative strategies for approaching new prospects for donations.
- Drafted thank you letters for major gifts received from corporate partners or individuals.
- Organised and coordinated fundraising campaigns to promote the organisation's mission.
- Developed and maintained relationships with key stakeholders to increase financial support.
- Provided guidance and training to staff members on development activities.
- Participated in regular meetings with senior management team to discuss progress.
- Managed existing donor accounts and identified areas for improvement or expansion.
- Coordinated special events such as galas or receptions that promoted the organisation's mission.
- Cultivated network of potential donors by attending events.
Front of the House Manager
KC’s Classic Burger Bar
Seekonk, Mass
03.2021 - 01.2022
- Oversee all front of the house activities to include adequate staff on hand, customer satisfaction, timely and accurate service in house and on-line ordering
- Address customer issues, comp/discounts, engage with customers
- Work closely with back of the house staff for menu changes, food issues, specials
- Open and closing duties, cash out, bank deposits
- Oversee daily operations and staff to provide the best service possible
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Checked inventory for required supplies and made lists for needed cleaning products.
Marketing Manager
SERVPRO
New Bedford/Fall River/Marion/Middleboro, Mass
03.2020 - 04.2021
- Manage the Franchise marketing team and all sales and marketing initiatives
- Develop and implement an annual marketing plan, which promotes franchise services and develops a diverse customer base
- Train and coach, a professional marketing team capable of achieving annual sales revenues goals
- Write and post blogs, social media content and bring awareness and education to the community about fire safety and services
- Visit first responders to acknowledge their service in the community
- Managed social media accounts and campaigns.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Worked with management team to oversee and monitor marketing strategy.
Center Administrator
AFC Urgent Care
New Bedford, Mass
02.2015 - 03.2020
- Develop strategies to increase market awareness of urgent care and occupational health services in the local community
- Answered incoming calls and emails from customers promptly and professionally.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
- Maintained accurate personnel files for all employees in accordance with applicable laws.
- Ensured compliance with safety regulations by regularly inspecting facilities.
- Updated inventory records for office supplies and equipment as needed.
- Developed training programs for new hires on policies, procedures, and job duties.
- Managed payroll processing for all employees in a timely manner using appropriate software applications.
- Supervised daily operations of the center's front desk, assigning tasks to staff members as needed.
- Scheduled maintenance appointments to keep equipment functioning properly.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Resolved conflicts between staff members in an effective manner while maintaining professionalism at all times.
- Assisted with onboarding new employees by providing necessary paperwork or resources as requested.
- Tracked attendance records for all staff members using designated software applications.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Front of the House Manager
Cork Wine & Tapas
New Bedford, Mass
07.2014 - 02.2015
- Developed and finalized policies (drug/alcohol, smoking, cleanliness of restaurant, side work, cell phone, uniforms)
- Trained new front of the house employees
- Handle customer issues and offer solutions for satisfaction, help with all areas to provide best service
- Pre-meal meeting to review updates, wine and menu tasting
- Maintain accurate staffing needs, monthly mandatory staff meetings, collaborate with management to improve deficiencies, book private function room, work events, bartend and assist with crowd control, capacity limits and tip certifications
Transcriptionist
Administrative Claims Services
Winchester, Mass
11.2009 - 02.2015
- Upload and download files from database for verbatim transcription of audio between adjusters and clients for accident cases
- Meet or beat deadline of 48-hour window turnaround, accuracy and timeliness is critical as well as availability and achieving status for extra and more difficult assignments
- One of top five typists on team
Education
Security - Security And Loss Prevention Services
Federal Law Enforcement Training Center
05-2023
Human Resources Certificate -
Bryant University
Business Management -
Bristol Community College
Advanced Secretarial Program -
Katherine Gibbs Secretarial School
Diploma -
Dartmouth High School
Skills
- Restaurant Operations
- Dispute Mediation
- Appointment Scheduling
- Typing proficiency
- Professional telephone demeanor
- Customer Relations
- Administrative Support
- Staff Management
- Payroll and benefits administration
Certification
- Human Resources
- Federal Law Enforcement Training
Affiliations
- Volunteer in the Community (Child & Family Services, The United Way, Community Clean Up
Timeline
Lead Hostess
The Black Whale Restaurant
06.2024 - Current
Patient Services Specialist
Hawthorn Medical-ENT/Dermatology
12.2023 - Current
Transportation Security Officer
Department of Homeland Security/Logan Airport
02.2023 - 12.2023
Jon Stetson’s Personal Assistant
The Stetson Experience
07.2022 - Current
Development Officer
Meeting Street Massachusetts/The Schwartz School
10.2021 - 06.2022
Front of the House Manager
KC’s Classic Burger Bar
03.2021 - 01.2022
Per diem Transcriptionist
Administrative Claims Services
01.2021 - 03.2023
Marketing Manager
SERVPRO
03.2020 - 04.2021
Center Administrator
AFC Urgent Care
02.2015 - 03.2020
Front of the House Manager
Cork Wine & Tapas
07.2014 - 02.2015
Transcriptionist
Administrative Claims Services
11.2009 - 02.2015
Security - Security And Loss Prevention Services
Federal Law Enforcement Training Center
Human Resources Certificate -
Bryant University
Business Management -
Bristol Community College
Advanced Secretarial Program -
Katherine Gibbs Secretarial School
Diploma -
Dartmouth High School
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