Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheri Bjelland

Liberty,MO

Summary

Versatile healthcare professional with significant experience in optimizing customer service and operational efficiency. Proven track record in managing financial revenue effectively. Proficient Epic EHR user with a focus on referrals management.

Overview

22
22
years of professional experience

Work History

Referral Program Coordinator

Ardent Health
Topeka, Kansas
01.2025 - Current
  • Processed internal and external patient referrals to ensure timely patient access to care.
  • Scheduled patient appointments for multiple ambulatory services and procedures.
  • Obtained insurance prior authorizations to ensure service approval.
  • Managed inbound and outbound phone calls to enhance patient communication and support.
  • Communicated through MyChart to enhance patient engagement.
  • Oversaw daily work queues to streamline workflow and improve service delivery.

Office Manager

Lifetime Eye Care
Holton, Kansas
06.2008 - 12.2024
  • Oversaw and optimized revenue cycle for practice operations, enhancing financial accuracy.
  • Prepared and reviewed electronic and paper claims for primary and secondary payers.
  • Posted insurance payments for medical and vision services.
  • Coordinated with insurance companies to resolve payment corrections and rejections, ensuring timely reimbursements.
  • Implemented patient repayment plans for unpaid balances.
  • Credentialed physicians with insurance and credentialing agencies.
  • Led electronic health records conversions in 2009 and 2018.
  • Recruited, interviewed, and hired personnel to enhance team capability and effectiveness.

Insurance Assistant

Family Practice
Holton, Kansas
06.2004 - 06.2008
  • Assisted patients with inquiries regarding insurance coverage.
  • Resolved accounts receivable issues to facilitate reimbursement on unpaid claims.
  • Managed work queues to enable timely processing of tasks.
  • Led special projects to align with operational goals.

Education

High School Diploma -

Tustin High School
Tustin, CA
05-1986

Skills

  • Epic systems knowledge
  • Customer service excellence
  • Time management
  • Attention to detail
  • Team collaboration
  • Insurance verification

Timeline

Referral Program Coordinator

Ardent Health
01.2025 - Current

Office Manager

Lifetime Eye Care
06.2008 - 12.2024

Insurance Assistant

Family Practice
06.2004 - 06.2008

High School Diploma -

Tustin High School

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Cheri Bjelland