Cheri Brian
Englewood,NJ
Overview
18
18
years of professional experience
1
1
years of post-secondary education
Work History
Contact Representative
Social Security Administration
Hackensack, New Jersey
03.2004 - 12.2021
- Worked remotely due to covid19 from 3/2020 to date of retirement 12/2021
- Managed Reception area to receive, screen, and direct members of the public to the appropriate Interviewer via AITS (Automated Interviewing Tracking System)
- Provided full scale assistance to beneficiaries and members of the public
- Conducted interviews face to face and by phone with beneficiaries, their representatives, as well as members of the public to determine the nature of their problem or interest
- Provided information and answers regarding Medicare, Retirement, SSD and SSI benefits, as well as other issues regarding earnings and SS numbers
- Processed Medicare applications, Social Security card applications and explained rules, regulations, eligibility, entitlement, and enrollment processes
- Processed post entitlement workloads and Social Security Card applications using appropriate Automation systems tool and inputs
- Obtained sensitive documentation/information from claimants for processing various claims and request
- Initiated contact with claimants and beneficiaries via phone or mail, when necessary to obtain information needed to clarify, or correct discrepancies regarding claims or pending issues
- Performed duties as office remittance clerk
- Processed payments and returned benefit checks received in the office using the appropriate automated system
- Years of knowledge and skills to effectively resolve discrepancies regarding the different SSA programs as well as to determine the cause and effect, and subsequently a resolution or possible alternative
- Investigated uncertain and questionable problems that arise
- Regularly utilized and navigated the agencies technical manuals which was necessary in order to make proper decisions and effectuate necessary actions needed to be taken
- Because this was such a manifold position, my ability to gather information utilizing all systems, organize and analyze facts, and data, and interpret program and administrative policies, helped me develop skills to investigate, resolve problems and determine the accuracy of one’s record regarding all aspect of the SSA program.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access/Patient Registration position.
Demonstrates strong interpersonal, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to learn and contribute to team success and further develop professional skills. Equipped with strong problem-solving abilities. Poised to contribute to team success and achieve positive results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Public Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
- Data entry proficiency
- Social Perceptiveness
- Goal-Oriented
- Customer Service
- Payment Processing
- Interpersonal Skills
- Gathering information
- Answering questions
- Resolving issues
- Documentation And Reporting
- Communicating with clients
- 70 WPM
- Verbal and written communication
- Cash Handling
- Customer service optimization
- Customer Support
- Inbound phone calls
- Calm disposition
- Problem-solving skills
- Customer communications
- Call Center Customer Service
- Appointment Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Business Writing
06.2001 - 09.2001
- Completed professional development in Business Writing
High School Diploma -
09.1978 - 06.1982
Certification
- Licensed Life Insurance Producer Effective as of 8/2024-
Timeline
Contact Representative - Social Security Administration
03.2004 - 12.2021
Baruch College of The City University of New York - , Business Writing
06.2001 - 09.2001
Cathedral High School - High School Diploma,
09.1978 - 06.1982
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