Cheri Brown
Senior Provider Data Representative
Jacksonville,FL
Summary
Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a [eleven] year background in claims service area. Ambitious and hardworking to work independently with minimal supervision.
Overview
11
11
years of professional experience
Work History
Service Advocate IV
Florida Blue
Jacksonville, Florida
12.2011 - Current
- Provided information for Medicare Advantage plans such as copay, approval procedures and available products.
- Developed and implemented training classes to educate team members.
- Maintained full and current understanding of available plans, products and services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proficient in claims task such as adjustments, data entry and held claims.
- Participated in CMS audit process.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2022
Skills
- Organization and Time Management
- Reasoning ability
- Complex problem-solving
- Active Listening
- Verbal and Written Communication
- Medicare Compliance
- Data Entry
- Critical Thinking
Timeline
Service Advocate IV
Florida Blue
12.2011 - Current
Associate of Arts -
Florida State College At Jacksonville
Similar Profiles
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Kristen BrackmannKristen Brackmann
Customer Service Advocate at Blue Cross Blue Shield of Florida, Florida BlueCustomer Service Advocate at Blue Cross Blue Shield of Florida, Florida Blue
Heath WesenbergHeath Wesenberg
Business Support Analyst II at Florida Blue - Blue Cross Blue Shield Of FloridaBusiness Support Analyst II at Florida Blue - Blue Cross Blue Shield Of Florida
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing