Cheri Brunier
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
GetixHealth
08.2024 - Current
- Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
- Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
- Monitored changes in healthcare regulations including HIPAA compliance standards, ensuring adherence throughout the Collections department''s activities.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within ARTIVA and MEV
Customer Service Specialist
Wells Fargo, NA
09.2014 - 03.2024
- Managed high call volumes handling 90+ calls daily, while providing exceptional customer support and maintaining professional composure.
- Assist customers with various banking services,including transactions,account management and answering questions.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Educated customers about billing, payment processing and support policies and procedures.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Customer Service Representative
California Bank & Trust
06.2008 - 10.2013
- Process Commercial Accounts, for local businesses.
- Managed and maintained teller cash drawers, vaults, and other assets in accordance with bank policies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
AGS - General Studies
Pasadena City College
Pasadena, CACertification - Bookkeeping
Antelope Valley College
Lancaster, CASkills
- Customer service
- Good communication skills
- Customer relations
- Call center experienced
- Computer proficiency
- Detailed oriented
Timeline
Customer Service Specialist
GetixHealth
08.2024 - Current
Customer Service Specialist
Wells Fargo, NA
09.2014 - 03.2024
Customer Service Representative
California Bank & Trust
06.2008 - 10.2013
Certification - Bookkeeping
Antelope Valley College
AGS - General Studies
Pasadena City College
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