Cheri Carver
Springfield,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Strong worth ethic, exceptional interpersonal skills and adaptability to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Compliance & Operations Specialist
Forvis Mazars Accounting (Formerly FORVIS & BKD)
Springfield, MO
11.2018 - Current
- Utilized multiple computer programs for issuing CPE credits, ensuring accuracy and maintaining accounting licensing for a firm of 8000+ employees.
- Utilized instructor, developer, and reviewer credits as needed.
- Ensured adherence to NASBA Standards for Licensure by maintaining all required documentation
- Monitored both internal and external training classes, ensuring accurate and timely completion of processing steps.
- Analyzed program data to create effective training sessions
- Set up Zoom webinars
- Supported global offices in enhancing their knowledge of various compliance regulations
- Working through a merger of two large companies to bring processes together creating a new firm
- Firm Notary.
Administrative Services ASSOCIATE
BKD Accounting firm
Springfield, MO
11.2018 - 06.2020
- Aided in the successful completion of firmwide initiatives by providing assistance with tasks such as mailing coordination, shipping logistics, and project binding
- Facilitated effective communication between our offices and the corporate office.
- Managed incoming calls on multiline phone system
- Scheduled and coordinated the use of conference rooms and offices for out-of-town colleagues
- Retrieved, sorted, and delivered mail to multiple departments within the corporate office.
- Managed and arranged travel logistics for C-Suite executives
- Coordinated monthly gatherings for birthday and anniversary celebrations
- Efficiently executed all administrative project requests
- Provided high-quality notary services.
- Managed procurement of office supplies and materials for project completion.
Registration / Accounting Specialist
CoxHealth Ferrell Duncan Clinic
Springfield, MO
07.2017 - 11.2018
- Efficiently greeted patients, organized their check-ins, and facilitated a seamless experience for doctor's appointments.
- Ensured accuracy of patient contact information and insurance details
- Ensured patients' insurance is valid and accurately entered into the system to facilitate prompt billing
- Completed copayment transactions and reconciled daily
- Processed check numbers for hundreds of direct deposits on a daily basis
- Contributed to the revision and streamlining of the registration process as a member of the Encounter Code team.
- Maintained accurate billing records by performing reconciliation for 98 clinics.
- Managed the accurate recording of check numbers in hundreds of direct deposits on a daily basis
- Contacted clinic managers regarding discrepancies between posted and logged daily emails.
- Addressed queries related to spreadsheet discrepancies.
Credit Analyst
O’Reilly Auto Parts Corporate Office
Springfield, MO
08.2015 - 07.2017
- Enforced credit policies and procedures with branch store managers, maintaining regular contact to monitor past due accounts which included monthly, weekly, daily, and equipment accounts
- Provided guidance and support to store managers in optimizing collection strategies
- Ensured all delinquent accounts were managed using the Credit Management System tool, while also assessing creditworthiness for current customers' limit enhancements and other inquiries.
- Enforced credit policy and implemented necessary collection action when required.
- Kept Director of Credit and Collections and Credit Manager informed about any exceptions to credit policy.
Customer Service REPRESENTATIVE
LOWE’S Home Improvement Center
Springfield, MO
02.2007 - 08.2015
- Demonstrated ability to manage multiple tasks simultaneously in a fast-paced setting
- Provided diplomatic resolutions to customer complaints
- Managed and processed account payments efficiently
- Scheduled and coordinated deliveries
- Operated a multi-line phone system.
- Gained expertise in multiple departments through cross-training, providing coverage during vacation periods.
- Processed refund/rebill requests for special order changes
- Efficiently managed paperwork on a daily basis
- Contributed to creating an environment where employees could freely express their opinions.
Education
Associate Degree of Business Science for Medical Administrative Assistant -
Beal College
05.1994
Skills
- Professionalism
- Reliability
- Interpersonal Skills
- Multitasking
- Continuous Improvement
- Adaptability
Accomplishments
- Awarded recognition from firm leadership for going above and beyond assisting colleagues in our New York office completing tasks during the pandemic.
Timeline
Compliance & Operations Specialist
Forvis Mazars Accounting (Formerly FORVIS & BKD)
11.2018 - Current
Administrative Services ASSOCIATE
BKD Accounting firm
11.2018 - 06.2020
Registration / Accounting Specialist
CoxHealth Ferrell Duncan Clinic
07.2017 - 11.2018
Credit Analyst
O’Reilly Auto Parts Corporate Office
08.2015 - 07.2017
Customer Service REPRESENTATIVE
LOWE’S Home Improvement Center
02.2007 - 08.2015
Associate Degree of Business Science for Medical Administrative Assistant -
Beal College
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