Cheri Clay

• Develop clinic policies and procedures.
• Coordinate the scheduling of patients for appointments.
• Manage communications within the clinic.
• Respond promptly to inquiries from patients or other healthcare organizations.
• Provide administrative support to physicians.
• Serve as a liaison between patients and outside clinics/services.
• Resolve customer service issues in a timely manner.
• Monitor inventory levels of office supplies, medical equipment, and medications.
• Organize employee training sessions on topics such as safety protocols or office processes.
• Create reports on clinic performance metrics such as revenue or patient satisfaction scores.
• Conduct regular audits of financial documents to ensure accuracy and completeness.
• Review patient charts to ensure accuracy of documentation prior to physician review.
• Implement strategies to improve operational efficiency in the clinic setting.
• Collaborate with external vendors.
• Participate in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
• Evaluate employee performance, complete written appraisals and assist in developing individual performance goals as provide in company policy and procedural guidelines.
• Strengthen and align daily operations with patient needs based on feedback and continuous improvement plans.
• Developed and maintained clinic policies and procedures.

Faculty/practice financial management duties in the Department of Surgery in conjunction with the Department Administrator, Faculty Chair and respective Division Chiefs

Successfully led key projects which resulted in improved Clinical and Financial processes.

• Direct Supervision for 12 Administrative Assistant, 16 Team Lead PA /APRN, and 4 Research Nurses. Located within 3 Outpatient clinical sites, 2 being offsite.
• Conducted analysis reports to address monthly financial budgetary impacts.
• Monitored multiple databases to track division and clinical progress.
• Continuous training and performance improvement monitoring for multiple administrative staff and faculty.
• Prepared divisional faculty contracts for approval, as well as yearly renewals and negotiations.
• Managed Division budget and tracked expenses.
• Strategic planning for all aspects of practice management including HR management, performance improvement, IT and revenue enhancement.
• Developed policy and procedures for the Division Operations

• Provide feedback on the adequacy of services provided and took necessary steps to cure any deficiencies.
• Implemented a new contract of CEA disability eligibility and enrollment patient advocacy services for 3 acute care hospitals within the KY Healthcare system.
• Responsible for maintaining contracts with various providers, negotiating business contracts with health insurance companies, maintaining direct communication with government agencies, promoting current services, as well as maintaining accurate files regarding provider and purchaser contracts.
• Accountable for setting district budget, meeting performance metrics and revenue expectations. Also responsible for negotiating managing
• Development and implementation of a new CEA service model in 2012 and 2013 that allowed for CEA to continue to represent the new client population and sustain financial viability under a changing healthcare market as a result of ACA
• During contract negotiation and transition, I was selected to be a consultant in one of the company's largest contracts obtained.
• Responsible for negotiating contracts with managed care companies and health plans, including HMO's, PPO's , Transplant and outer services.
• Built and maintained strong relationships with internal and external sources involved in the contracting programs. Liaison between the revenue cycle department and other internal staff on implementation of contracts and compliance ensure providers are receiving appropriate reimbursement, and to ensure rules and requirements are followed.