Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheri Colton

Yakima,WA

Summary

Dedicated administrative professional with successful experience in fast-paced office setting for over 20 years. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Personable and detail-focused professional with solid foundation in administrative tasks and customer service.

Overview

3
3
years of professional experience

Work History

Orthodontic Administrative Assistant

Dr. Lawrence F. Cacchiotti, DDS MS
10.2022 - Current
  • Demonstrate exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
  • Ensure accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection/posting processes.
  • Exhibit strong attention to detail when processing insurance claims on behalf of patients; ensuring accurate submission to minimize delays in reimbursement.
  • Receive, record and file account payments by check, cash, and credit card.
  • Process medical insurance claims and payments.
  • Gather forms and scan insurance cards to collect patient information for billing and insurance filing.
  • Reconcile daily insurance payments received.
  • Monitor insurance accounts quarterly to ensure payments for the services are current.
  • Promote patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prompt, polite, and professional service to patients in person and by phone to provide information, answer questions and assist with appointment scheduling.
  • Promote a positive environment for patients and staff alike through excellent interpersonal communication skills and teamwork.

Education

Associate of Arts - Administration

Yakima Valley Community College
06-2000

Skills

  • Customer service
  • Multi-line telephone system
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Insurance verification, claim submission, and payment posting
  • Monthly/Quarterly monitoring of insurance accounts to ensure billed services have been paid
  • Collecting and posting payments made by cash, check, card and electronic transfer
  • New patient financial arrangements
  • Data entry
  • Data confidentiality
  • Document management and scanning
  • Electronic charting
  • Correspondence writing
  • Appointment scheduling
  • Multitasking and organization
  • Follow-up skills
  • Professional, friendly communication
  • Positive attitude
  • Strong work ethic
  • Time Management
  • Reliable attendance
  • Adaptable mindset
  • Dedicated team player

Timeline

Orthodontic Administrative Assistant

Dr. Lawrence F. Cacchiotti, DDS MS
10.2022 - Current

Associate of Arts - Administration

Yakima Valley Community College

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