Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheri Cooper-Garrett

Leavenworth,KS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Client Services Representative

Manheim Auto Auction
04.2022 - Current
  • Created Arbitrations Reports
  • Automotive scheduling and send out
  • Admin to the Mechanics Shop and Body Shop
  • Prepare work ups and Audits
  • Accounting
  • Data Entry
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Reviewed established procedures to assess areas in need of improvement.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Understood and followed oral and written directions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Communicated with clients regarding account services, statements, and balances.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained and managed customer files and databases.
  • Offered personalized solutions to meet customer requirements and close sales.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed and implemented customer satisfaction surveys to measure customer service quality.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management, and order calls.

Dental

27 Years Of Experience
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Verified patient insurance eligibility and benefits.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Designed dental report card to explain patient dental health status and treatment plans.

Education

High School Diploma -

Calvary Christian Academy
Broken Arrow, OK

Skills

  • Computer Skills
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Team Management
  • First Aid/CPR
  • Microsoft Office
  • People Skills
  • Customer Service
  • Problem Resolution
  • Reliable & Trustworthy
  • Good Work Ethic
  • Relationship Building
  • Team Building
  • Supervision & Leadership
  • Organizational Skills
  • Training & Development
  • Patient Intake Procedures
  • Patient Schedule Management
  • Patient Data Gathering
  • Team Collaboration
  • Dental Staff Assistance
  • Oral Surgery
  • Dental Impressions
  • Medical Records Management
  • Strong Manual Dexterity
  • Dentrix Proficiency
  • Infection Control Proficiency
  • Taking X-Rays
  • Office Management
  • Four-Handed Procedures
  • Restorative Procedures
  • Sterilization Techniques

Timeline

Client Services Representative

Manheim Auto Auction
04.2022 - Current

Dental

27 Years Of Experience

High School Diploma -

Calvary Christian Academy

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Cheri Cooper-Garrett