CHERI C. SHOE
Davidson,NC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Freelance Graphic Artist
Impressions by Cheri
10.2019 - Current
- Managed numerous projects simultaneously to meet tight deadlines
- Deliver exceptional customer service to bolster strong relationships and build positive experiences
- Work with furniture designers to transform their design ideas into a 2D rendering that accurately depicts their vision
- Prepare final print-ready image files to send to production
Flight Attendant
United Airlines
10.2023 - 01.2024
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Relayed updates and information to passengers after confirming key details with pilot.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers in boarding and deplaning aircraft.
Office Manager/Graphic Artist
Charles Harris Design Associates
08.2007 - 09.2019
- Worked with in house designers to transform sketches into 2D and 3D renderings
- Researched design trends
- Compiled story boards to convey design ideas
- Answered the phone and directed calls to the appropriate persons
- Did light bookkeeping and was responsible for office supply ordering
Education
Diploma - Arts and Science
SRU High School
East Smithfield, PA05-1975
Skills
- Customer service
- Multitasking
- Time management
- Adobe Photoshop
- Microsoft Word
Timeline
Flight Attendant
United Airlines
10.2023 - 01.2024
Freelance Graphic Artist
Impressions by Cheri
10.2019 - Current
Office Manager/Graphic Artist
Charles Harris Design Associates
08.2007 - 09.2019
Diploma - Arts and Science
SRU High School
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