Summary
Overview
Work History
Education
Skills
Timeline
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Cheri DelaCruz

Server
Spokane

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Server

Twigs Bistro And Martini Bar
12.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Server

Prospectors Steakhouse And Saloon
05.2018 - 03.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.

Server

Bravas
06.2014 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Bachelor of Science - Psychology

Lewis Clark State Collage
Lewiston, United States
05.2001 -

Skills

Customer service and conflict resolution expertise

Customer interaction

Food safety practices

Reliable professional commitment

Hospitality management skills

Maintaining cleanliness standards

Team collaboration

Task prioritization

Cash handling

Exceptional customer service

Service prioritization

Guest relations management

Ordering procedures

Banquet coordination

Tableside etiquette

Shift management

Timeline

Server

Twigs Bistro And Martini Bar
12.2022 - 08.2023

Server

Prospectors Steakhouse And Saloon
05.2018 - 03.2022

Server

Bravas
06.2014 - 02.2018

Bachelor of Science - Psychology

Lewis Clark State Collage
05.2001 -

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