Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheri Haynes

Syracuse

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.

Overview

17
17
years of professional experience
1986
1986
years of post-secondary education

Work History

Owner/Operator Avis/Budget Rental Car

Robbins Enterprises of CNY
Syracuse
06.2008 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed market trends to identify new business opportunities.
  • Oversaw budgeting and financial management.
  • Developed strategic plans to increase profitability and efficiency.
  • Ensured compliance with local, state, and federal regulations.
  • Created marketing campaigns to attract new customers.
  • Monitored performance of personnel against goals set forth by the company.
  • Provided direction and guidance to employees.
  • Managed daily operations of business, including hiring and training staff.
  • Conducted performance reviews for employees on a regular basis.
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Researched potential partners in order to expand services offered.
  • Executed performance reviews to encourage improved productivity for team members.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Developed and implemented successful sales strategies to meet business goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Copenhagen Central School
Copenhagen, NY

Skills

  • Customer service
  • Strategic planning
  • Regulatory compliance
  • Sales strategy
  • Employee training
  • Performance evaluation
  • Operational efficiency
  • Business development
  • Social media marketing
  • Client relationship management
  • Team leadership
  • Problem solving
  • Time management
  • Business administration
  • Business planning
  • Sales strategy development
  • Business management
  • Profit and loss
  • Administrative oversight
  • Small business operations
  • Team oversight
  • Human resource management
  • Service quality assurance
  • Verbal and written communication
  • Sales leadership
  • Cost reduction
  • Financial planning
  • Profit and loss analysis
  • Quality management systems
  • Staff management
  • Relationship building
  • Employee development
  • Budget development
  • Sales oversight
  • Hiring and staffing
  • Staff hiring
  • Operations management
  • Budget administration
  • Social media control
  • Sales management
  • Business marketing
  • Client service
  • Growth strategy implementation
  • Customer relations
  • Human resources

Timeline

Owner/Operator Avis/Budget Rental Car

Robbins Enterprises of CNY
06.2008 - Current

Copenhagen Central School

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