Cheri Herrin
Kinston,NC
Summary
Reliable and proactive manager with a strong sense of ownership and initiative. Skilled in making quick and effective decisions, continuously learning and improving. Committed to excellent customer service, maintaining a high work ethic, and surpassing company expectations. Known for building productive relationships with colleagues and stakeholders. Experienced in thriving in fast-paced, deadline-driven environments, effectively managing goals and fostering team development. Dedicated and passionate job seeker with exceptional organizational abilities, ready to contribute to the achievement of company objectives.
Overview
22
22
years of professional experience
Work History
Interior Technician
Fly Exclusive
09.2023 - Current
- Strip and re-upholster all interior aircraft panels, headliners, seat components, and cut patterns
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
QA Admin
Fly Exclusive
01.2022 - 09.2023
- Review all completed inspection and maintenance paperwork turned in by maintenance control for correctness and completeness
- Ensure paperwork meets company standards and FAA regulations
- Ensure an electronic copy of completed work performed is attached to computerized MX tracking work order
- Communicate with maintenance control and/or maintenance providers to get needed paperwork or corrections on turned in paperwork
- Ensure all tracked inspections, maintenance and parts are tracking correctly updated in records tracking system at all times.
Crew Scheduling
Fly Exclusive
05.2021 - 12.2021
- Coordinated the establishment of flight, hotel, and car reservations for incoming and outgoing crew members.
- Fostered efficient collaboration with Dispatch and other departments to streamline crew logistics.
- Maintained a high standard of professionalism when engaging with crew members, vendors, and interdepartmental counterparts.
- Ensured smooth and effective coordination of crew movements.
- Coordinated ground crew activities to complete objectives on schedule.
Crew Scheduling
05.2021 - 12.2021
- Set up flight, hotel, and car reservations for incoming and outgoing crew members
- Worked in coordination with Dispatch and other departments to facilitate efficient crew movement
- Provided a high level of professionalism with crew, vendors, and across departments.
Reservation Specialist
Travel Outlook
03.2021 - 05.2021
- Takes voice reservation calls for select luxury hotels
- Knowledgeably books, confirms, and modifies reservations
- Engaged customers and provided a high level of service
- Delivered outstanding customer service and built rapport with clients
- Maintained pleasant and cordial attitude at all times, even when issues arose.
Customer Service Representative
Liveops
07.2020 - 11.2020
- Take customer phone calls for commercial and workers compensation insurance policies
- Process payments for businesses and explain billing details
- Input customer data into the system, safeguarding financial and personal information to avoid breaches
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Manage customer inquiries regarding commercial and workers' compensation insurance policies.
- Maintain professionalism and resolve issues with dissatisfied customers effectively
Personal Caregiver
Right at Home
01.2020 - 07.2020
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Monitored vital signs and medication use, documenting variances and concerning responses
- Provided patients with transportation to and from doctor appointments
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Performed light housekeeping duties such as making beds, and sanitizing surfaces
- Improved patient outlook and daily living through compassionate care
- Assisted patients with bathing, dressing, daily hygiene care and grooming
- Maintained clean and well-organized environment to promote client happiness and safety
- Monitored and reported clients' progress
- Cooked appetizing and satisfying meals and snacks.
Customer Service Representative
Liveops
05.2016 - 07.2019
- Take customer phone calls for commercial and workers compensation insurance policies
- Process payments for businesses and explain billing details
- Input customer data into the system, safeguarding financial and personal information to avoid breaches
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Manage customer inquiries regarding commercial and workers' compensation insurance policies.
- Maintain professionalism and resolve issues with dissatisfied customers effectively
Insurance Agent
GEICO
03.2009 - 07.2014
- Passed the Arizona State Licensing exam
- Skillfully and patiently explained coverage options to policyholders, answering any questions or concerns
- Processed payments for policies as well as add/remove vehicles, drivers, and coverages
- Bound umbrella coverage
- Researched problems and delivered speedy issues resolution
- Engaged customers and provided a high level of service
- Delivered outstanding customer service and built rapport with clients
- Fostered customer engagement and upheld a superior standard of service.
- Maintained a consistently pleasant and professional demeanor, adeptly managing any arising issues with courtesy and efficiency
Office Manager
Crystal Auto Glass Enterprise
04.2008 - 12.2008
- In charge of day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls, managing employees, insurance billing, scheduling appointments and ordering parts
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Recruited, trained, and developed dynamic administrative team, supporting growth and productivity objectives
- Increased office organization by developing a more efficient filing system and customer database
- Collaborated closely with owner to effectively smooth and improve office operations
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
The Home Depot
10.2006 - 11.2008
- Receive merchandise and stage in correct areas
- Organize crew duties and delegate workload
- Put product in proper locations and organize and store overstock merchandise Lifted materials of varied weights on regular basis to transport items to proper warehouse locations
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Office Manager
Integra Pools and Spas Inc.
03.2005 - 10.2006
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Complied with all municipalities to obtain plans and permits
- Met with customers in the design of their pool.
Cashier
The Home Depot
06.2002 - 10.2006
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Processed returned items in accordance with store policy
- Received payments for merchandise and issued receipts
- Maintained high productivity by efficiently processing credit, debit, and cash payments for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Welcomed customers, helping to find necessary store items.
Education
Marana High School
Tucson, AZSkills
- Customer service
- Insurance billing
- Issue and conflict resolution
- Brand management
- Project management
- Supervision
- Team building
- Organization
- Client Communication
- Proficient in rapid and decisive decision-making
Timeline
Interior Technician
Fly Exclusive
09.2023 - Current
QA Admin
Fly Exclusive
01.2022 - 09.2023
Crew Scheduling
Fly Exclusive
05.2021 - 12.2021
Crew Scheduling
05.2021 - 12.2021
Reservation Specialist
Travel Outlook
03.2021 - 05.2021
Customer Service Representative
Liveops
07.2020 - 11.2020
Personal Caregiver
Right at Home
01.2020 - 07.2020
Customer Service Representative
Liveops
05.2016 - 07.2019
Insurance Agent
GEICO
03.2009 - 07.2014
Office Manager
Crystal Auto Glass Enterprise
04.2008 - 12.2008
The Home Depot
10.2006 - 11.2008
Office Manager
Integra Pools and Spas Inc.
03.2005 - 10.2006
Cashier
The Home Depot
06.2002 - 10.2006
Marana High School
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