Cheri Hidlebaugh
Adel
Summary
Detail-oriented and reliable professional with a strong work ethic and commitment to exceptional customer service. Adept at juggling tasks, collaborating with team members, and resolving complex customer issues at the executive level. Proven track record of problem-solving and conflict resolution.
Overview
10
10
years of professional experience
Work History
Escalations Senior Manager
Wells Fargo
11.2018 - Current
- Provided strong leadership to enhance team productivity and morale Executive Complaints and Remediation (ECR) Department
- Led cross-functional teams to achieve and deliver high results in Resolution Timeliness, Productivity, and Quality in responding to customer complaints
- Established strong relationships with business partners, senior leaders, peers, and team members ensuring long-term partnerships to provide the best possible resolution to customer complaints.
- Improved team performance by organizing and providing continuous training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored managers and team members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Coordinated cross-departmental projects to improve product delivery timeliness and enhancing processes for team members to be efficient.
Escalations Associate Manager
Wells Fargo
10.2015 - 11.2018
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Liberal Studies - Accounting And Finance
Iowa State University
Ames, IA12-1996
Skills
- Adaptability and Dependability
- Verbal and Written Communication
- Teamwork and Collaboration
- Computer Skills
- Attention to Detail
- Energetic
- Motivated
- Dependable
- Troubleshooting and problem resolution
- Operations planning
- Cross-functional communication
- Teamwork and collaboration
- Process improvement
- Decision-making
- Negotiation and conflict resolution
- Excellent communication
- Multitasking
- Organizational skills
Timeline
Escalations Senior Manager
Wells Fargo
11.2018 - Current
Escalations Associate Manager
Wells Fargo
10.2015 - 11.2018
Bachelor of Liberal Studies - Accounting And Finance
Iowa State University
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