Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheri hill

Dickson,TN

Summary

Results-driven Billing Specialist with a proven track record at Diversicare Healthcare Services Inc, excelling in billing accuracy and compliance. Demonstrated expertise in billing systems and exceptional customer service, achieving an 89% reduction in payment errors. Skilled in account reconciliation and fostering teamwork to resolve complex billing issues effectively.

Overview

28
28
years of professional experience
11
11

Certified Billing and Coding Specialist

11
11

Certified Billing Reimbursement Specialist

Work History

Skilled Billing Specialist

Diversicare Healthcare Services Inc
07.2013 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Verified accuracy of accounts payable payments, resulting in 89% reduction in payment errors and check reissues.

Accounts Receivable Collections Specialist

Raben Tire Co.
02.1999 - 01.2010
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Monitored customer account details for non-payments, delayed payments and customer disputes.
  • Verified discrepancies to resolve vendor billing issues.
  • Developed and maintained strong relationships to deliver exceptional customer service support.
  • Reconciled accounts receivable ledger to account for and properly post payments.
  • Generated financial statements and reports to detail accounts receivable status.
  • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
  • Reduced delinquency for assigned customer accounts 90%.
  • Expedited dispute resolutions through proactive communication with clients and internal departments.
  • Supported company growth by evaluating creditworthiness of new customers before extending credit terms.

Administrative Assistant

Adecco Employment Services
01.1997 - 04.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.

Education

Associate of Science - Medical Billing And Coding

Daymar College
Owensboro, KY

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • HIPAA compliance
  • Attention to detail
  • Billing best practices
  • Microsoft office
  • Deadline adherence

Certification

Certified Billing and Coding Specialist(CBCS)

Certified Medical Reimbursement Specialist(CMRS)

Timeline

Skilled Billing Specialist

Diversicare Healthcare Services Inc
07.2013 - Current

Accounts Receivable Collections Specialist

Raben Tire Co.
02.1999 - 01.2010

Administrative Assistant

Adecco Employment Services
01.1997 - 04.1999

Associate of Science - Medical Billing And Coding

Daymar College

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Cheri hill