Cheri Hulke
Backus,Minnesota
Summary
Adept at optimizing server configurations and enhancing guest experiences, I spearheaded teams at Grizzly’s Grill to surpass service and sales goals. My expertise in operating system management and exceptional complaint handling skills have fostered a culture of continuous learning and customer loyalty. Achievements include streamlining processes for productivity and leading effective crew coordination.
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Server Manager
Grizzly’s Grill
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Enforced compliance with uniform and personal presentation standards.
- Streamlined processes through automation of routine tasks, increasing overall productivity.
Bartender Shift Manager
Grizzly’s Grill
09.2004 - 02.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager
Grizzly’s Grill
09.2004 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Pine River School
Pine River, MNSkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Server scheduling
- Guest experience optimization
- Verbal and written communication
- Guest service
- Customer service management
- Complaint handling
- Staff schedule administration
Timeline
Bartender Shift Manager
Grizzly’s Grill
09.2004 - 02.2025
Manager
Grizzly’s Grill
09.2004 - 02.2025
Server Manager
Grizzly’s Grill
High School Diploma -
Pine River School
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