Summary
Overview
Work History
Education
Skills
Timeline
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Cheri Landers

Alexandria,Louisiana

Summary

Dynamic Shift Supervisor at Wendy's International with a proven track record in enhancing customer service and team performance. Skilled in data analysis and employee training, I successfully identified improvement areas, leading to increased customer satisfaction and operational efficiency. Committed to fostering a collaborative team environment while delivering exceptional service.

Overview

26
26
years of professional experience

Work History

Shift Supervisor

Wendys International
Alexandria, LA
03.2023 - 05.2025
  • Monitored staff performance to ensure quality standards were met.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Assisted customers with product selection when needed.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Trained new employees on company policies and procedures.
  • Investigated accidents or incidents occurring during shift hours.

Shift Leader

Whataburgerfranchise
Alexandria, LA
03.2022 - 02.2023
  • Monitored inventory levels and ordered supplies as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Adhered to all health code regulations while preparing food items for customers.
  • Resolved customer complaints promptly and professionally.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.

Manager

Heavenly Ice
Baton Rouge, LA
06.1999 - 12.2019
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - Psychology

LSUA
Alexandria, LA
03-2027

Skills

  • Data analysis
  • Research methodology
  • Psychological assessment
  • Customer service
  • Team building
  • Employee training

Timeline

Shift Supervisor

Wendys International
03.2023 - 05.2025

Shift Leader

Whataburgerfranchise
03.2022 - 02.2023

Manager

Heavenly Ice
06.1999 - 12.2019

Bachelor of Science - Psychology

LSUA

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