Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheri La Scala

Littleton,CO

Summary

Results-driven professional with extensive experience in operational excellence and strategic growth. Proven track record in managing regional operations and enhancing performance through effective leadership.


Plan, execute and revise with guest-first mindset.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Area Director

Bad Daddy's Burger Bar
05.2017 - 04.2025
    • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
    • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
    • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
    • Achieved higher employee retention rates by implementing effective team-building.
    • Increased awareness of the brand by advertising on social media platforms.
    • Improved customer satisfaction ratings by reinforcing 4 walls marketing.
    • Conducted routine inspections to check quality and compliance with established specifications.
    • Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
    • Oversaw day-to-day production activities in accordance with business objectives.

General Manager

Saltgrass Steakhouse
01.2012 - 04.2017
    • Created a positive dining atmosphere by maintaining high standards.
    • Drove revenue growth and achieved same store sales for 55 months.
    • Managed budget implementations, employee reviews, training and schedules.
    • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit.
    • Cultivated a culture that encouraged teamwork and supported professional growth opportunities for all employees.
    • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.

General Manager

Red Robin
11.2002 - 11.2011
  • Managed all aspects of daily operations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Working daily with the Corporate Executive Chef.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Leader of multiple training seminars and manager conferences

Education

High School Diploma -

Northglenn High School
Northglenn, CO
05.

Skills

  • Staff training and development
  • Operations management
  • Multi-unit management
  • Looking to improve continuously
  • Protect the brand
  • Guest for life mindset
  • Relationship building
  • Staff training/development
  • Continuous improvement
  • Effective communication
  • 4 wall marketing awareness

Accomplishments

  • Recipient of the "Leaving a legacy" award
  • Recipient of the "Brand Ambassador" award
  • Recipient of the "People Developer of the year" award
  • Recipient of the "Best Manager retention" award
  • Recipient of the "GM of the year" award
  • High performance during a chaotic pandemic year
  • Serve safe certified and proctor
  • Training restaurant
  • New restaurant opening team/Lead
  • Test restaurant
  • Collaboration with Marketing

Certification

  • Serve safe certified
  • Serve safe proctor

Timeline

Area Director

Bad Daddy's Burger Bar
05.2017 - 04.2025

General Manager

Saltgrass Steakhouse
01.2012 - 04.2017

General Manager

Red Robin
11.2002 - 11.2011

High School Diploma -

Northglenn High School

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Cheri La Scala