Summary
Overview
Work History
Education
Skills
Professional References
Sanguine Entertainer
Timeline
Generic

Cheri Ligotti

Santa Rosa,CA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Enthusiastic, reliable and results-driven team member looking for a full or part time position. Bringing a wealth of experience in professional and private settings. Positive attitude, organized approach, and strong attention to detail to provide effective support or leader to any office team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
12
years of professional experience

Work History

Waitress, Activities Assistant

Oakmont Gardens
01.2023 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Engaged residents through events, small groups, and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.

Waitress

Tips Roadside
09.2021 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

House Cleaner

New Horizon School and Learning Center
03.2019 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Deep cleaning per the fire regulations as well as COVID requirements for students and staff to return to building

Teller

Exchange Bank
05.2017 - 02.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Assistant to GM

Wild Oak Saddle Club
05.2015 - 02.2017
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Collaborated with Chef in planning menu for special events
  • Updated monthly newsletter for club and distributed to all club members as well as online
  • Updated Quickbooks for all club member payments, vender bills and payments
  • Updated and added all staff to payroll as well as but not limited to all staff training and support

Planning small and large group wine tours

Beau Wine Tours
05.2014 - 03.2015
  • Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
  • Attended industry trade shows regularly to stay up-to-date on emerging trends in the world of fine wine.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Traveled to vineyards around the county to discover obscure vintages and varieties and better understand global winemaking process.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Waitress

Walter Hansel Wine Bistro
04.2014 - 03.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Bar and Grill Waitress, Snack Bar Worker and Pool Manager

Mayacama Golf Course
11.2013 - 06.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Practiced strong sanitation habits to comply with workplace health and safety procedures.
  • Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
  • Dated and rotated food containers and stored perishables at proper temperatures to comply with company standards.
  • Estimated food and beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Described specials or menu changes and answered food preparation questions to assist guests in food and beverage selection.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Kept inventory of hand tools and gauges calibrated for use.

Event Staff

Mayacama Golf Course
10.2012 - 10.2013
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
  • Helped organize and manage successful events with attendance of 100 - 300 people.

Education

AA in Studio Art from the Santa Rosa Junior College -

Certified Tourism Ambassador for Sonoma County -

08.2024

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Hospitality service expertise
  • Senior living experience
  • Resident support
  • Creative Planning
  • Office Administration

Professional References

  • Ann Johnson, Group & Catering Sales Manager w/ Wine Train, 707.699.2657
  • Marianne Cambell, Director of New Horizon School and Learning Center, 707.579.3723
  • Jen Arent, Department Director at Oakmont Gardens, 707.548.3698

Sanguine Entertainer

I'm a high energy extrovert that loves to entertain! I have friends over for dinner weekly and I love cooking for others. My son and I enjoy spending time in the wonderful State Parks hiking and creating fairy gardens wherever we go. I have a great love for art and music

Timeline

Waitress, Activities Assistant

Oakmont Gardens
01.2023 - Current

Waitress

Tips Roadside
09.2021 - 02.2023

House Cleaner

New Horizon School and Learning Center
03.2019 - 12.2021

Teller

Exchange Bank
05.2017 - 02.2018

Assistant to GM

Wild Oak Saddle Club
05.2015 - 02.2017

Planning small and large group wine tours

Beau Wine Tours
05.2014 - 03.2015

Waitress

Walter Hansel Wine Bistro
04.2014 - 03.2015

Bar and Grill Waitress, Snack Bar Worker and Pool Manager

Mayacama Golf Course
11.2013 - 06.2014

Event Staff

Mayacama Golf Course
10.2012 - 10.2013

AA in Studio Art from the Santa Rosa Junior College -

Certified Tourism Ambassador for Sonoma County -

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Cheri Ligotti