Cheri Lundy

• Used MHS Genesis software to schedule appointments, Verify and schedule referral information, and send referral letters.
• Compiled and reviewed medical charts.
• Collected, organized, and entered patient data into medical systems.
• Performed regular quality and validation assessments on patient data to verify accuracy.
• Retrieved medical data for physicians and patients.
• Secured confidential patient information from unauthorized access.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

Provided coverage option information to assist clients in protecting assets.

• Utilized advanced sales skills to overcome objections, persuade clients to purchase policies, and close deals.
• Upsold additional products and services after identifying customer needs and requirements.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations.
• Upsold additional products and services after identifying customer needs and requirements
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices

• Coordinated with other teams from Northern Colorado and Denver Area to schedule service technicians and pass information as needed.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Maintained a clean reception area to promote a positive, professional environment for clients.
• Compiled maintenance reports for program leaders.
• Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed filing system, entered data, and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
• Responded to over 50 daily caller requests with information about assistance and timeframes.
• Ordered supplies and allocated resources to personnel based on need.
• Maintained updated and detailed records of calls in physical and electronic databases.

• Closely monitored dispatch board to triage and prioritize over 60 daily calls.
• Maintained updated and detailed records of calls in physical and electronic database.
• Dispatched DOT vehicles as necessary ( Snow Slows/ Graters/ Sign and Signals).
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
• Directed dispatching, routing and tracking of over 30 fleet vehicles.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Monitored flow of paperwork and directed information to appropriate departments.
• Directed investigations to verify and resolve citizen or county complaints.

• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Verified eligibility and compliance with authorization requirements for service providers.
• Fielded telephone inquiries on authorization details from plan members and medical staff.
• Authorized surgical and clinical requests in accordance with applicable plan guidelines.
• Prepared and distributed denial letters, detailing reasons for denials and possible appeal measures.
• Maintained compliance with patient privacy and security regulations such as HIPAA.
• Received, recorded, and addressed incoming and outgoing communication via telephone and email.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered an average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.

Managed high levels of call flow and responded to advanced technical support needs.

• Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues on android devices.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Provided Tier 2 technical support to non-technical customers through desk side support services.
• Translated complex technical issues into digestible language for non-technical users.
• Submitted service tickets for equipment maintenance requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.