SAP
Open To Work
Cheri Lynn
Supply Chain Specialist
Murfreesboro,TN
Summary
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.
Overview
16
16
years of professional experience
Work History
Sales Support Specialist
JSR Micro
03.2015 - 03.2019
- Streamlined order processing through effective communication with sales teams and clients.
- Coordinated customer inquiries to ensure timely resolution and satisfaction.
- Managed inventory systems to maintain stock accuracy and availability.
- Developed training materials for onboarding new team members on sales processes.
- Implemented process improvements that enhanced operational efficiency across departments.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Led cross-functional meetings to align sales support strategies with business objectives.
- Mentored junior staff in best practices for customer relationship management systems.
- Assisted customers with sales needs such as inventory and shipping questions.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Sales Support Team Leader
Ducati North America
02.2008 - 03.2015
- Managed sales order processing and ensured timely fulfillment of customer requests.
- Coordinated cross-functional communication between sales, operations, and customer service teams.
- Streamlined inventory management processes to optimize stock levels and reduce delays.
- Analyzed sales data to identify trends and inform strategic decision-making for the sales team.
- Enhanced customer satisfaction with prompt responses to inquiries and proactive identification of potential issues.
- Supported account managers in achieving their quotas by providing administrative assistance during high-pressure periods.
- Provided ongoing support for the sales team, facilitating smooth communication between departments and improved overall operations.
Logistics /Inventory Coordinator
Areva Solar
06.2003 - 01.2008
- Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.
- Implemented inventory tracking systems to enhance visibility and optimize supply chain operations.
- Developed and maintained relationships with suppliers to streamline procurement and improve delivery timelines.
- Streamlined reporting processes for inventory metrics, enhancing decision-making capabilities across departments.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Performed data entry and completed proper paperwork.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Managed all related documentation and records for department.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Education
Administrative Career Training Program
Mission College
Santa ClaraSkills
- Effective communication
- Collaborative leadership
- Analytical problem solving
- Excellent organization skills
- Customer relationship management
SAP application expertise
Accomplishments
- Used Microsoft Excel for analysis of sales order tracking reports to assist with management off-site inventory.
- Performed testing within beta mode by entering orders within new Esker system and tracking to prepare for readiness
- Collaborated with team members with the company goal to go paperless, by utilizing department-shared drive for storage of all documents.
- Team liaison for finance team during monthly audits. Reduced requested turn around times to less than seven days.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I look to a day when people will not be judged by the color of their skin, but by the content of their character.”
Dr. Martin Luther King, Jr.
Software
MS Office
Esker
Languages
English
Native or Bilingual
Interests
Continued Education
Current Events
Reading
Timeline
Sales Support Specialist
JSR Micro
03.2015 - 03.2019
Sales Support Team Leader
Ducati North America
02.2008 - 03.2015
Logistics /Inventory Coordinator
Areva Solar
06.2003 - 01.2008
Administrative Career Training Program
Mission College